Director, Total Rewards

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

This role is primarily remote, with a preference for candidates based in the Metro Atlanta area. Team members are expected to work remotely most of the time, with occasional in-office meetings and collaboration sessions as business needs require.

Job Summary:

Responsibilities and Duties:

• Lead the ongoing evolution of Fullsteam's Total Rewards philosophy across the United States and Canada.
• Continuously assess and optimize compensation, benefits, leave, and incentive programs to improve competitiveness, employee experience, scalability, and operational effectiveness.
• Partner with leadership to align Total Rewards strategies with organizational priorities and business objectives.
• Develop recommendations supported by market research, financial analysis, workforce data, and industry best practices.
• Own enterprise compensation strategy and administration, including market pricing, salary structures, job architecture, job evaluations, promotion guidance, pay analyses, and compensation policies.
• Partner with People Business Partners and business leaders to provide strategic guidance on compensation decisions and organizational design.
• Conduct market analyses and financial modeling to support compensation recommendations while balancing external competitiveness and internal equity.
• Lead compensation-related due diligence and integration activities for mergers and acquisitions.
• Own the design, governance, administration, and continuous improvement of software and payments sales commission plans.
• Partner with Sales Operations, Finance, and leadership to ensure incentive plans drive desired business outcomes while remaining operationally efficient and financially sustainable.
• Serve as business owner for the Salesforce Spiff platform, including platform governance, administration, reporting, enhancements, vendor management, and optimization.
• Develop scalable commission administration processes, documentation, governance standards, and controls to improve efficiency, transparency, and accuracy.
• Lead the administration and continuous improvement of employee benefit programs across the United States and Canada, including health and welfare, retirement, disability, wellness, and voluntary benefit offerings.
• Partner closely with brokers and insurance carriers to manage annual renewals, plan design, vendor performance, cost management, compliance, and employee communications.
• Oversee annual enrollment activities and ongoing administration while continually evaluating opportunities to improve employee experience and program effectiveness.
• Own workers' compensation administration in partnership with brokers, insurance carriers, and internal stakeholders, including claims oversight, return-to-work coordination, reporting, trend analysis, and cost management.
• Develop, maintain, and continuously improve policies, standard operating procedures, governance documentation, process controls, and audit practices supporting the Total Rewards function.
• Lead operational excellence initiatives across the Total Rewards function by identifying opportunities to simplify, automate, standardize, and optimize processes.
• Leverage Workday, Salesforce Spiff, AI, and other technologies to improve efficiency, reporting, employee experience, and service delivery.
• Develop scalable operating models that enable the team to effectively support organizational growth.
• Establish meaningful metrics and reporting to measure operational effectiveness and identify continuous improvement opportunities.
• Foster a collaborative and inclusive team culture that encourages continuous improvement and professional growth.
• Set performance goals and regularly evaluate the team’s progress, providing feedback and guidance to ensure high standards are met.
• Support administrative processes and initiatives to ensure effective team management and organizational success.
• Drive and foster a positive organizational culture by exemplifying and promoting our core values and behaviors, ensuring alignment with company standards and nurturing an environment of collaboration, continuous improvement, and performance.

Skills and Competencies:

• Deep expertise in compensation strategy, market pricing, job architecture, salary administration, and incentive plan design.
• Comprehensive understanding of U.S. and Canadian employment laws and regulations related to compensation, benefits, leave, and workers' compensation.
• Strong operational leadership with the ability to build scalable processes, governance, and operating procedures.
• Exceptional analytical, financial modeling, and problem-solving capabilities with the ability to translate data into actionable recommendations.
• Demonstrated ability to balance strategic program design with detailed operational execution.
• Strong project and change management skills with the ability to lead multiple complex initiatives simultaneously.
• Experience leveraging AI, automation, and technology to improve operational efficiency and team effectiveness.
• Excellent communication, executive presence, and stakeholder management skills, with the ability to influence decisions across all organizational levels.
• High attention to detail, sound judgment, and the ability to manage sensitive and confidential information with integrity.
• Demonstrated commitment to continuous improvement, ownership, accountability, and operational excellence.

Experience and Education Requirements:

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field required.
• Master's degree and/or Certified Compensation Professional (CCP), Certified Employee Benefit Specialist (CEBS), Global Remuneration Professional (GRP), or comparable certification preferred.
• Minimum of 10 years of progressive experience leading compensation and benefits functions, including at least 5 years in a leadership role.
• Experience designing and administering sales compensation programs.

Salary Range:

$160,000- $195,000 USD

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.