Senior Technical Program Manager

In this role you will partner with strong technical leaders to drive the long-term vision of the organization, own delivery of cross organization initiatives, assist in developing and leading organization roadmaps, driving efficiency in processes, and delivering on goals. You understand, utilize and share program-management best practices. You may be assigned to manage the roadmap for an organization, which may include contributing to AOP narratives, and ownership of one or more organizational goals.

As a Senior Technical Program Manager, you are accountable for the overall strategy as well as driving teams inside and outside your organization to deliver. You are able to define the program (mission, vision, tenets), set goals, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. You understand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural choices. 
 

Key Responsibilities

• You will coordinate the design, development, testing and deployment of features into production across multiple technical teams. 

• You are expected to create and track project milestones, risks and dependencies, and to describe, own and prioritize all technical requirements associated with delivery.   

• You will dive deep, and understand the design details of the systems in your area, especially those related to customer interfaces, and the expectations for system dependencies.   

• During the early phases of a new project or program, the TPM is responsible for identifying which existing systems or services will be required to change in order to implement the new capability, and working with the SDM for each system to estimate the work involved. 

• The TPM is responsible for the implementation plan across teams, and for reporting on progress against technical milestones to stakeholders. 

• You will understand the significant business problems, automation limitations, scaling factors, boundary conditions, and reasons behind decisions. 

• You will demonstrate good judgment in how and when to escalate.  

• You are data-oriented, regularly review metrics, and proactively seek out new and improved data/mechanisms for visibility.  

• You will ensure your programs stay aligned with organizational goals. 

• You will ensure stakeholder needs are aligned, while driving mindful discussions that lead to crisp decisions. 

• You will partner with customers, internal/external teams, and/or engineering teams to determine what projects move forward and in what sequence.  

• You will write effective narratives, program updates, and present them effectively to stakeholders and management team. 

• You create plans that have clear, measurable success criteria and return on investment. You oversee the gap between teams, processes, and systems.  

• You are able to solve ambiguous problems and proactively identify and mitigate risks. 

• You oversee the gap between teams, processes, and system architectures.  

• You help teams/your organization reduce exposure to classic failure modes (e.g., requirements not sufficiently understood/documented, ineffective cross-team collaboration, long-term impact(s) from of the use of third-party technologies, APIs not protected/hardened, insufficient testing/gaps in QA). 
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• You solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks) 

We are looking for someone to apply their organizational expertise, excellent communication skills, leadership skills, and commitment to quality to positively impact safe human spaceflight. Passion for our mission and vision is required! 

Qualifications: 

• Bachelor's degree in engineering, computer science or equivalent 

• 5+ years of technical product or program management experience 

• 7+ years of working directly with engineering teams experience 

• 3+ years of software development experience 

• 5+ years of technical program management working directly with software engineering teams experience 

• Experience managing programs across cross functional teams, building processes and coordinating release schedules 

• Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. 

Preferred Qualifications: 

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience 

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules 

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership 

• Proven track record of delivering results for large, cross-functional initiatives while managing multiple competing priorities. 

• Excellent understanding of the organization’s goals and objectives. 

• Experience with Confluence, JIRA 

• Experience with data analysis to capture, process, and organize data to uncover actionable insights.