ESS Team Analyst

Team Overview

Enterprise Scheduling Services manages the automation of job processing for M&T’s distributed applications. Activities include the migration of job definitions and processing schedules with the mission of providing efficient, centralized technical support for all new and existing jobs through the following services: ​

• Standards: Definition of job syntax and access standards.​
• Quality Assurance: Perform reviews of job definitions to ensure accuracy before movement into production. Also, in collaboration with application teams, the setup, testing and review of job execution in the non-production environments.​
• Production Migrations: Movement of job definitions as well as the scheduling requirements into production.​
• Incident Resolution: Research and correct processing errors as required.​
• Application Upgrades: Perform configuration and implementation activities for the scheduling application upgrades, as well as supporting technologies.
• Disaster Recovery: Provide technical assistance for preparation, testing and support.

Job Description

Overview:

Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware/software and related infrastructure.  Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.

Primary Responsibilities:

• Respond to and resolve Service Desk escalations based on outcome of previous incidents.
• Create/document procedures for work orders and request-based tasks.
• Respond to and resolve identified technical incidents requiring problem-solving; analyze and isolate the issues.
• Use diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards.  Research options when anomalies occur; identify recommendations to address them and review with senior staff
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
• Complete evening and weekend responsibilities as scheduled.
• Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required:

• Minimum of 8 years’ higher education and/or work experience
• Prior experience reading and digesting technical information
• Detail-oriented
• Strong written and verbal communication skills
• Prior experience communicating technical information within a team and to immediate manager
• Strong customer focus, including ability to manage customer needs and multiple work priorities

Solid working experience with the following technologies:

• Broadcom Automic job scheduler or similar products such as Broadcom Autosys, BMC Control-M, Forta JAMS, Redwood ActiveBatch.

Education and Experience Preferred:

• Bachelor’s degree in technology-related field
• Minimum of 10  years’ higher education and/or work experience
• Certifications or special training in related technologies

Helpful experience in the following technologies:

• Windows and Linux (Red Hat) Operating Systems
• Oracle and SQL Database Management Systems
• Cloud technologies, such as Azure Cloud/DevOps
• Experience with monitoring, backups, and scheduling batch jobs in a Production environment
• Coordinating and maintaining several environments (Prod, Cert, Dev)