Own the fulfilment lifecycle and operational performance, managing prioritization, exceptions, escalations, incidents, SLAs, vendors, logistics, and cross-functional coordination. Lead root cause analysis, containment, prevention, and continuous improvement across speed, reliability, cost, and quality. Provide executive reporting on risks and trends while coaching the team to resolve operational issues independently and maintaining customer and business continuity.
This is a remote position.
- Own the fulfilment lifecycle and operational performance
- Establish proactive controls to identify and prevent fulfilment failures
- Lead containment and resolution of complex or high impact operational incidents
- Conduct root cause analysis and implement preventative measures
- Manage order prioritisation, exceptions, escalations and ageing
- Establish and continuously improve fulfilment SLAs, processes and controls
- Coordinate vendors, procurement, logistics and internal teams
- Provide clear executive level reporting on operational risks, performance and trends
- Coach the team to independently identify and resolve operational issues
- Drive continuous improvement in speed, reliability, cost and quality
Requirements
- 5–8+ years in operations, fulfilment, supply chain, logistics or a similarly complex operational environment
- Demonstrated experience managing complex operational issues, incidents and escalations
- Strong track record of preventing recurring issues through root cause analysis and process improvement
- Demonstrated ability to contain operational disruption while maintaining customer and business continuity
- Strong operational judgement and commercial awareness
- High level of operational maturity and executive presence
- Comfortable influencing senior stakeholders and negotiating across functions
- Proven people management and coaching experience
- Highly analytical, structured and process oriented
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
