Guide patients and caregivers through GUIDE Program onboarding by monitoring assessments, coordinating equipment and neurology evaluations, preparing CMS applications, tracking progress, and facilitating warm handoffs to engagement specialists and coaches. The role requires compassionate communication, strong organization, cross-functional collaboration, and adaptability in a remote, tech-enabled healthcare environment.
Position Overview
Are you someone who excels in a fast-paced environment and finds purpose in helping others navigate complex systems with clarity and compassion? Ceresti Health is hiring empathetic, detail-oriented, and mission-driven individuals to join our team as a coordinator for the GUIDE Program.
In this remote role, you’ll be the bridge between enrollment and engagement—ensuring that families who’ve said “yes” to support are smoothly transitioned through the multiple steps of the GUIDE application process. This isn’t just a job—it’s a chance to help caregivers feel confident, informed, and supported as they begin a journey that could transform their caregiving experience.
Why This Role MattersCaregivers of people living with dementia often feel overwhelmed and under-supported. Ceresti’s GUIDE program offers personalized coaching, care coordination, care planning, respite care, and resources—at no cost to eligible families.
As a Program Coordinator, you’ll ensure that every patient and their caregiver moves through the onboarding process with clarity, care, and confidence. You’ll monitor assessments, track progress, coordinate care and prepare families for their first connection with their dedicated coach.
What You’ll Do- Guide patient and their caregivers through the onboarding process after enrollment
- Monitor completion of dementia screening and health assessments
- Coordinate tablet shipment and provide orientation to the GUIDE program
- Schedule and track formal neurology evaluations with our clinical partners
- Review documentation and prepare applications for CMS submission
- Track progress and report status updates to internal teams
- Ensure a warm handoff to Engagement Specialists and Coaches
- Collaborate on software workflows
- Adapt to evolving processes and contribute to continuous improvemen
You’re a great match if you:
- Are highly organized and detail-oriented
- Communicate clearly and compassionately
- Thrive in a dynamic, mission-driven environment
- Can adjust quickly to changes in workflows and priorities
- Understand (or are eager to learn about) dementia care and caregiver needs
- Enjoy working cross-functionally with clinical and tech teams
- Bachelor’s degree in healthcare administration, social work, public health, or related field preferred
- Experience in patient navigation, care coordination, or healthcare customer service
- Strong interpersonal and communication skills
- Detail-oriented with excellent organizational and time management abilities
- Comfortable working in a fast-paced, tech-enabled environment
- Demonstrates flexibility in response to changes in workflows, tools, and program requirements.
- Familiarity with CMS programs or dementia care is a plus
- Remote work environment with flexible scheduling options across time zones
- Standard business hours with potential for some evening or weekend availability
- Requires dedicated, private workspace suitable for confidential consultations
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