Provides remote technical support to internal teams and clients, troubleshoots hardware, software, and network issues, manages Zoho CRM and other cloud tools, maintains IT systems, documents resolutions, and assists with security protocols and updates.
This is a remote position.
Only LATAM-based candidates (bilingual in Spanish and English)
Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?
At GOA-TECH, we’re looking for a Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our team and clients. If you have experience with CRM systems (Zoho preferred), IT troubleshooting, and system management, we want to hear from you!
What You’ll Do:
- Provide technical support to internal teams and clients.
- Troubleshoot hardware, software, and network issues.
- Manage and optimize Zoho CRM and other business tools.
- Install, configure, and maintain IT systems and applications.
- Document and resolve technical inquiries efficiently and effectively.
- Assist with security protocols and system updates. What We Need:
- Proven experience in IT support, help desk, or technical assistance.
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices.
Requirements
- Proven experience in IT support, help desk, or technical assistance. (+7 years)
- Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
- Strong problem-solving and communication skills.
- Ability to work independently and collaboratively in a remote setting.
- Proficiency in English (C1 level) – Spanish is a plus!
- Knowledge of basic networking, cybersecurity, and troubleshooting best practices.
Benefits
- 100% Remote Work – Work from anywhere!
- Weekends OFF – Because work-life balance matters!
- Growth Opportunities – Expand your IT skills and advance in your career.
- Competitive Salary – Based on experience and expertise.
READY TO JOIN THE TEAM? Apply now!
Similar Jobs
.png)
Healthtech • Social Impact • Telehealth
Lead Sailor Health’s telehealth physician team serving older adults with chronic and complex conditions. Responsibilities include physician hiring, onboarding, training, clinical escalation, care-model and protocol development, quality and compliance programs, KPI management, and cross-functional partnership. The role combines direct patient care with building scalable clinical operations and advocacy workflows across multiple states.
Top Skills:
Telehealth
Beauty • Robotics • Design • Appliances • Manufacturing
Partners with Marketing and Creative leaders to align people strategies with business goals. Advises senior leaders on organizational design, workforce planning, talent management, performance, engagement, succession planning, and change management. Manages NYC employee HR support, hiring activities, onboarding, records, training, and development programs. Uses AI tools and HR analytics to improve processes and decision-making while partnering with HR Centers of Excellence.
Top Skills:
Ai ToolsClaude
Healthtech • Telehealth
Supports virtual clinical operations by coordinating patient care navigation, provider and social-service referrals, eligibility checks, scheduling, reminders, patient support calls, and offboarding. The role also manages health-plan case-management referrals and improves workflows with operations leadership. This fully remote position requires a Monday–Friday, 9:00 AM–6:00 PM ET schedule and focuses on helping patients access healthcare and social services.
Top Skills:
Sdoh Platforms
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
