Inside Sales (Electris360)

Electris360, a division of Forward Solutions, is seeking a motivated and detail oriented Inside Sales Representative to join our growing team. You will support the outside sales team, assist customers, and help drive business growth through accurate order processing, quoting, coordination, and exceptional service.

Electris360 is a leading manufacturers’ representative organization providing distributors, installers, specifiers, contractors, and end users with access to innovative products, tools, and services. Formed through the strategic unification of RB Sales, Electro-Rep, and Fields Electrical Sales, Electris360 brings more than 200 years of combined industry experience across a broad range of markets.

As part of the Electris360 team, you will play an important role in strengthening relationships with customers and manufacturer partners by supporting sales activity, managing information, and ensuring a high level of responsiveness and accuracy.

This position is primarily remote. However, candidates residing within a designated commuting distance of our Electris360 office in Cedar Rapids, Iowa, may be expected to work in the office based on business needs.

What We Offer

• Compensation: Competitive salary, bonus potential, and 401(k) with company match
• Benefits: Medical, dental, vision, life insurance, and disability coverage
• Work-Life Balance: Paid time off, holidays, and parental leave
• Growth Opportunities: Career development within a collaborative and supportive environment

Essential Functions & Responsibilities

Sales & Customer Support

• Support outside sales representatives with quoting, order entry, and follow-up activities
• Build and maintain strong relationships with existing and prospective customers
• Serve as a primary point of contact for customer inquiries related to products, pricing, availability, and order status
• Communicate manufacturer policies, programs, and service commitments to customers
• Assist with resolving customer issues and escalate complex matters as appropriate
• Maintain accurate manufacturer data related to pricing, freight terms, and commitments

Order, Pricing & Contract Support

• Prepare and manage quotes, stock pricing, SPAs, blanket contracts, and customer-specific pricing
• Maintain and update pricing records and contract documentation in company systems
• Ensure pricing accuracy and compliance with manufacturer policies
• Assist with contract administration and pricing updates as needed

Systems & Workflow

• Use CRM, REVit, and other sales systems to manage customer data, opportunities, quotes, and orders
• Maintain accurate records and documentation to support reporting and follow-up
• Assist with internal reporting and coordination between sales, manufacturers, and customers
• Maintain organized digital files, shared drives, and reference materials

Product & Market Knowledge

• Develop and maintain a strong understanding of represented manufacturers, products, and applications
• Stay current on assigned vertical markets and customer segments
• Participate in ongoing product, sales, and systems training

Required Skills & Abilities

• Ability to perform all core functions of an inside sales or sales support role
• Strong attention to detail and excellent organizational skills
• Effective time management with the ability to manage multiple priorities
• Strong written and verbal communication skills
• Customer-focused mindset with problem-solving capabilities
• Proficiency with CRM systems and sales support tools

Education & Experience

• Bachelor’s degree preferred, or equivalent combination of education and experience
• 2–3 years of experience in inside sales, sales support, customer service, or a related role preferred
• Experience in manufacturing, distribution, electrical, or service-based sales environments preferred
• Familiarity with pricing structures, contracts, and order processing
• Experience working with CRM and sales systems

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary incentive bonus as determined by incentive program guidelines, position eligibility and Senior Management approval.