Inside Sales Rep - ISR (55308)

Position: Inside Sales Rep                                             Reports To: CSR Manager

Duties/Responsibilities:

Sell general maintenance packages

Work with customers to find what they want, create solutions and ensure a smooth sales process

Upsell customers to enhance their product experience.

Provide product information to customers and identify opportunities to sell/upsell

Develop and build profitable, long-term customer relationships

Contact previous customers and answer incoming calls of potential customers

Meet sales targets each month

Perform other duties as assigned

Compensation:

Hourly $18.00 - $22.00, + Commission

Requires a high school diploma and/or equivalent. Previous sales experience preferred but willing to train.

This is a non-exempt position. Work hours to be determined. Overtime may occur depending on the need of the business.

Skills and Qualifications

Excellent communication skills including active listening. Strong written and verbal communication skills. Ability to prioritize tasks according to importance in a fast-paced environment. Must have excellent attention to detail, documentation skills and be able to perform duties with high level of accuracy. Proficient with Microsoft Office applications, specifically MS Word and Excel. Excellent phone manner.

Work Environment:

Office like work environment

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Supervisory Responsibility

None. All questionable matters are referred to Supervisor.

Travel

Travel is not required at this time.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties for the position. Employees certify that they are able to perform the essential functions of this position with or without reasonable accommodation.

Competencies 

Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment. 

Education and Experience 

Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.