Intern Associate Platform Engineer

Internship Program 

At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series, Intern Buddies, Employee Resource Groups, and other events, you’ll have the opportunity to meet and learn from some of the best in the business. 

This is a full-time, fully remote paid internship. The program runs 11 weeks with the opportunity to start in early or mid-June. 

As an intern at Five9, you can expect to:  

Learn.  Learn about Five9, our culture and what makes Five9 special. 

“The people here at Five9 have been super supportive of my learning - it's less intimidating to approach people, ask them about what they do, and more often than not they're willing to teach you a few things about their fields of work.” – Security Software Engineer Intern

Contribute.  Contribute to the success of the company, your team, and real, impactful projects. 

“Working at Five9 has been an enriching journey of learning and impact, where the work I am doing truly feels significant. I've gotten the chance to learn about high level business strategies and ensure that the work I do contributes to the business's overarching goals.” – PS Education Services Intern

Grow.  Grow as a student, an employee, as a person! 

“I have always been very career-oriented, and this summer I've realized how important it is to also focus on other aspects of my life. Meeting different employees at Five9 and hearing their career trajectory made me realize that everything will work out, eventually, and to take my time exploring my interests. However, that doesn't mean I will halt all career goals. I plan to continue networking with industry professionals and building my knowledge on using different data analytics tools. Seeing the way my team and the People Team utilize the data we have, made me realized just how much I enjoy working with and interpreting the data that is gathered.” – Talent Management Intern 

The Intern Associate Platform Engineer position is an entry level position that will introduce the applicant to Five9 and Five9 Contact Center Product and Delivery Methodology.  As an entry level contributor to the Professional Services Team, the ideal candidate will be a passionate, ready-to-learn player wanting to develop his/her skills towards becoming a full Platform Engineer. 

Key Responsibilities 

• Learn Five9 products and processes 
• Gain a working understanding of contact center terminology, processes, and telephony requirements 
• Participate in opportunities to apply related knowledge in both a practice environment as well as production environments 
• As knowledge develops, become more involved in actual client project implementation work 
• Effectively communicate with internal and external stakeholders. 

Key Qualifications 

• 2+ years college education with focus on computer sciences or related field 
• Exposure to a Contact Center environment a plus 
• Ability to work in a remote environment with little oversight or direction Inquisitive and not afraid to ask questions 
• Self-starter possessing excellent time management skills 
• Able to manage multiple activities simultaneously while being reviewed at a management level for growth  
• Excellent verbal and written skills required. 

 Key Skills 

• Strong technical aptitude in learning object-based development tools 
• Must have strong aptitude in developing and maintaining positive and productive relationships with clients 
• Solid communication skills, both verbal and written  
• Ability to understand and quickly translate needs into strategies for a solution Multiple development language/tool experience a plus. 
• Works well and collaborates in a team environment