Internal Communications Manager

Internal Communications Manager

We are seeking an Internal Communications Manager to join the Corporate Communications team and help bring Salas O’Brien’s story to life from the inside out. This team shapes how Salas O’Brien is understood, inside the company and in the market, connecting business priorities to clear, consistent communication so team members are aligned, leaders are equipped, and clients and partners see the value Salas O’Brien delivers. This role plays a critical part in that mission, supporting our firm’s continued growth as a destination employer and one of the most respected engineering and technical services firms in the industry.

The Internal Communications Manager will report to the Director of Corporate Communications and will own and lead defined internal communication channels and programs, operating within an established enterprise-wide strategy while helping advance and refine our approach over time. This role will also contribute meaningfully to the evolution of our internal communications function, particularly through the ongoing development of our intranet and team member experience hub, and by helping connect new team members more seamlessly with company-wide communications. As the function grows, this role is expected to help shape, build, and lead future team resources, including potential direct reports.

This is a hands-on role for a communications professional with 7+ years of experience who brings strong writing and execution skills, sound judgment, and the ability to take ownership of work and move it from concept to execution with minimal oversight. The ideal candidate operates confidently within established frameworks, makes thoughtful decisions independently, and knows when to escalate or partner. They will execute thoughtfully, contribute to continuous improvement, and partner closely with the Corporate Communications team, cross-functional stakeholders across HR, IT, Legal, Finance, Marketing, and technical groups, and company leaders.

Responsibilities

 Internal Communications

• Lead internal updates and key initiatives end-to-end, partnering with internal teams to draft communications and manage distribution through approved channels
• Own and manage key company e-newsletters using Axios HQ, including content planning, timelines, SME coordination, publishing, and performance tracking
• Serve as the internal owner and subject matter expert for Axios HQ, advising internal teams on effective use, segmentation, and internal communications best practices
• Apply audience segmentation and targeting to ensure communications reach the right groups effectively, including newly integrated team members following merger transitions
• Apply analytics and feedback to evaluate effectiveness and recommend refinements, with attention to engagement trends across business units and audience segments
• Partner with the merger integration team to support a smooth transition from merger-specific communications into standard company-wide channels, helping improve post-integration engagement
• Make day-to-day decisions on timing, channel, and approach within established strategy and frameworks, escalating thoughtfully when needed

 Intranet Content & Experience

• Write, build, and maintain content across the intranet, including news, updates, and resource pages
• Lead support for new sections and initiatives in partnership with internal teams, ensuring content is clear, structured, and easy to navigate
• Collaborate with internal technical and governance teams to implement updates and enhancements
• Help drive the continued evolution of our intranet and team member experience hub, including:
  • Managing timelines, tasks, and milestones associated with intranet improvements
  • Helping vet potential platforms, partners, and solutions, drawing on prior experience with intranet or email platform migrations where applicable
  • Supporting needs assessments, surveys, and team member input gathering
  • Translating priorities and requirements into well-structured, usable content
  • Supporting rollout, adoption, and ongoing improvement efforts
  • Reinforcing content governance, structure, and consistency as the platform evolves
• Contribute ideas to improve the experience for new team members, including how merging teams engage with company-wide content

Presentations & Leadership Communications

• Support development of internal presentations and materials, including maintenance of a shared internal slide library
• Coordinate with designers and internal teams to source content, manage timelines, and ensure accuracy
• Support pre- and post-communications for leadership meetings and company-wide updates, including publishing recordings and follow-up materials

Tools, Data & Continuous Improvement

• Own analytics and reporting for internal communications effectiveness, reviewing dashboards and engagement data across channels
• Identify trends, insights, and opportunities to improve engagement, clarity, and efficiency
• Lead post-campaign reviews and translate findings into clear recommendations and actions
• Support ongoing evaluation and improvement of internal communications tools and processes

Team & Function Growth

• Help shape and grow the internal communications function over time
• Contribute to defining roles, scope, and priorities as the team evolves, including support for future team resources such as a coordinator
• Mentor, coach, and guide internal communications team members as the function grows
• Bring forward improvements to processes, workflows, and team operating rhythms

Additional Responsibilities

• Support translations using approved company tools for internal materials and policies
• Maintain and update company statistics (e.g., headcount, revenue) used in internal materials
• Support internal holiday and special occasion messaging

Qualifications and Experience

Educational Background
Bachelor’s degree in communications, marketing, journalism, or a related field preferred

Experience

• Seven or more years of experience in internal communications, corporate communications, marketing, or a related role
• Demonstrated ownership of internal communications programs, channels, or campaigns, with experience operating with some oversight from a senior leader
• Experience managing internal communication channels such as email platforms, intranet tools, or SharePoint-based environments
• Experience with audience segmentation, channel strategy, and writing for company tone and audience
• Proven ability to manage work independently and deliver high-quality outputs with minimal oversight

Skills and Capabilities

• Strong writing and editing skills, with the ability to adapt tone for different audiences and communication types
• Ability to translate complex or technical input into clear, structured, and accessible content
• Ability to determine appropriate communication channels and approaches based on audience, timing, and intent
• Strong critical thinking and decision-making within established strategy and frameworks
• Use AI and automation tools thoughtfully to streamline workflows, improve consistency, and increase efficiency
• Experience operating communication channels such as email and intranet with a focus on usability and engagement
• Comfortable using analytics and performance data to evaluate effectiveness and inform improvements
• Identify opportunities to improve communications, processes, and channel effectiveness over time
• Experience partnering with subject matter experts and managing competing priorities
• Strong organizational skills, attention to detail, and ability to manage multiple timelines and deadlines
• Sound judgment in day-to-day decision-making, including when to act independently and when to escalate
• Comfort mentoring others and contributing to the growth of a function over time

Preferred

• Experience in a professional services or B2B environment
• Familiarity with SharePoint, Axios HQ or similar internal communications platforms

• Experience using project management tools (e.g., Asana) to manage tasks, timelines, and deliverables
• Hands-on experience with AI tools and prompt-based workflows to draft, refine, or distribute communications

Adaptability & Initiative

• Comfortable navigating ambiguity and asking questions to clarify needs
• Takes initiative to move work forward while ensuring alignment with broader goals
• Brings ideas to improve communications, processes, and channel effectiveness over time
• Willingness to take on a variety of projects as priorities evolve

Compensation & Benefits:

The expected base salary range for this role is $100,000 - $110,000 USD per year. Actual compensation will be determined based on a number of factors including skills, experience, qualifications, and location.

This role is also eligible for performance-based bonuses and a comprehensive U.S. based benefits package, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Wellness programs and employee assistance resources
• Professional development support

For more information, visit our full benefits overview here.

Equal Opportunity Employment Statement

Salas O’Brien provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state/provincial, or local laws. Salas O’Brien will accommodate the disability-related needs of applicants as required by law.