International IT Specialist

Position Type: Negotiable (full-time or part-time)             

Reports to: Head of International IT Services

Team: IT Services

Position Summary

An International IT Specialist provides administration and support for the technology portfolio which SIM International maintains. They also provide a member/associate perspective on the IT Services Team and in an organisational Community of Practice.

Responsibilities

Administration and Support

Works as part of the cross-functional IT Services Team to implement and maintain IT systems and services that are secure, reliable, cost-effective and relevant to SIM teams.

• Monitors and maintains the reliability, security and use experience of SIM’s IT systems
• Complies with, updating as necessary, SIM’s IT processes, controls and risk management measures ensuring systems are production-ready, secure, supportable, maintainable and operationally sound
• Provides support for Microsoft ecosystems applications.
• Responds to the needs, questions and requests of users in a timely manner
• Resolves and/or escalates support requests
• Works with vendors and service providers as needed

Encourages development of IT skills within SIM

• Works with IT Services Team to develop system and practice recommendations for SIM, providing a member perspective in these conversations.
• Participates in a Community of Practice for those in SIM with IT skills and interest
• Helps produce relevant, user-friendly content to be shared on the IT Site on SharePoint

Personal well-being and development

• Invests time and energy in their own spiritual vitality and well-being
• Practices personal learning and development
• Practices rest, renewal and Sabbath

Person specifications/qualifications

Essential:

• Commitment to SIM’s Purpose & Mission and to the specific vision of SIM International
• Commitment to disciple making and seeing people live as true disciples of Jesus Christ
• Professional, reliable and humble, with strong interpersonal skills
• An SIM Member or Associate, or willingness to become one
• Experience in some, or all, of the following: IT development, cloud-based environments and administration, user support.
• Strong technical and analytical skills
• Ability to provide end-user training
• Flexibility to work across time zones
• Oral and written fluency in English

Desirable:

• Degree or advanced certification in Computer Science or Information Systems
• Experience with Microsoft tenant administration, especially AI governance
• Experience with SharePoint, Power BI and Power Automate
• Experience with Oracle NetSuite
• Experience with BambooHR
• IT experience in an international mission environment
• Experience in cross-cultural relationships and ability to work collaboratively across cultures
• Experience working with a virtual team
• Multilingual, ideally Spanish, French or Portuguese

Location:

A location with a reliable internet connection.  (Minimum internet broadband connectivity of 25 Mbps download and 3 Mbps upload)