ISV Success Manager

The ISV Ecosystem team sits within the Okta Products and Technology organization and is focused on expanding our breadth and depth of SaaS integrations across both Okta Workforce and Auth0 product areas, a C-level priority for the company. Our team ensures SaaS ISVs (independent software vendors) have the knowledge, tools, and incentives to build integrations that extend our core product functionality. We are driving the formation and adoption of new identity standards focused on building an interconnected and secure AI ecosystem. Okta’s ecosystem is a core differentiator, and developing a scalable approach to ecosystem development will be a critical driver of our next stage of growth.

As an ISV Success Manager, you will nurture ISV relationships to expand the Okta Integration Network. Balancing internal strategy with external technical guidance, you will support ISVs through their integration journey: from discovery and build support to roadmap influence. You will act as a bridge between integrators and cross-functional stakeholders (Product, Engineering, Product Marketing, Partnerships, etc.) to improve the integrator experience and shape partner programs. Your success will directly impact ISV satisfaction, ecosystem growth, and platform adoption across Okta and Auth0.

The ideal candidate combines strong communication, analytical, and technical skills to influence ISV roadmaps, identify integration requirements, and assist through technical roadblocks. You must thrive in cross-functional environments and treat ISVs as true customers, solving strategic business and technical challenges to scale the Okta ecosystem. We look for a deep interest in identity and security, and the ability to evangelize Okta’s value to both builders and buyers. As the voice of Okta, you will also represent us at industry events and drive thought leadership.

Responsibilities:

• Establish thought leadership on identity, identity standards, and “enterprise readiness” requirements for SaaS builders, while evangelizing the Okta Integration Network
• Build a scalable ISV pipeline by identifying and nurturing new integration opportunities including partnering cross-functionally with Corp Dev, PMM, and field teams to expand our top of funnel
• Guide ISVs through their integration journey, from discovery and implementation to delivery and maintenance
• Partner with field teams (PAT, SEs, AEs, TAMs) to drive adoption of strategic products and features within the Auth0 ISV customer segment
• Synthesize feedback from ISVs, product, and field teams to refine ISV Ecosystem program investments and internal product direction
• Establish and continuously improve a repeatable and scalable “learn, build, publish” integration lifecycle, leveraging AI tools where appropriate to expand ecosystem impact

Required:

• 4+ years of experience in developer support, sales engineering, technical account management, partner engineering, or marketplace development
• Strong understanding of identity and security requirements for enterprise SaaS builders
• Excellent analytical and communication skills, with the ability to establish credibility and influence both technical and business stakeholders
• Ability to evaluate software, identify integration opportunities, and engage effectively with product and engineering leaders
• Passion for learning new technologies and sharing knowledge with the ISV community
• Adaptability in a dynamic environment with a focus on continuous process improvement

Preferred:

• Experience nurturing partner or customer relationships in a success-focused role
• Proficiency in one or more modern programming languages (e.g., Java, C#, Ruby, Python, JavaScript)
• Domain knowledge in identity and access management (e.g., SAML, OIDC/OAuth, SCIM, SSF, privileged access, API security)
• Experience in sales engineering, technical marketing, product management, partner engineering, or as a technical evangelist
• Bachelor’s degree in Computer Science or a related field

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