IT Asset Management Lead (ServiceNow)

The Role

At SoFi, we are redefining the way financial services power human potential—and we know that great technology management is at the heart of that mission. We are seeking a highly skilled and strategic IT Asset Management (ITAM) Lead to serve as the Product Owner for our ITAM capabilities within the ServiceNow platform.

In this critical role, you will drive the vision, roadmap, and execution of IT asset management across the enterprise—covering hardware, software, and cloud assets. You will collaborate with internal teams across technology, cybersecurity, governance, and the business to create a best-in-class ITAM ecosystem that ensures compliance, optimizes costs, and supports SoFi’s dynamic growth.

This is your opportunity to leave your mark on a high-visibility, high-impact function in one of fintech’s most innovative environments.

What You’ll Do

• Own the ITAM Strategy and Roadmap:
  Define and deliver a compelling ITAM product strategy within the ServiceNow platform. Align asset management capabilities to enterprise priorities, regulatory requirements, and audit frameworks.
  
• Build a Comprehensive Technology Inventory:
  Capture and maintain an authoritative inventory of all technology assets—including laptops, VMs, SaaS applications, databases, network devices, mobile assets, and more.
  
• Lead Stakeholder Engagement and Communication:
  Serve as the primary voice of the ITAM product. Build strong partnerships with ITAM process owners, cybersecurity, engineering, compliance, and business stakeholders to align on strategy and priorities.
  
• Prioritize for Maximum Business Value:
  Manage the product backlog with a sharp focus on strategic impact. Prioritize initiatives that drive operational efficiency, risk reduction, and cost optimization.
  
• Safeguard Compliance and Data Integrity:
  Ensure all ITAM processes meet industry standards (SOX, ISO, etc.) and support audit requirements. Champion the integrity of the CMDB by proactively addressing data gaps and metadata issues.
  
• Leverage Data for Continuous Improvement:
  Utilize analytics, user feedback, and reporting tools to continuously enhance ITAM processes. Deliver actionable insights to IT leadership and stakeholders through clear, impactful reporting.
  
• Establish Governance and Policy Leadership:
  Develop and maintain clear, practical policies for IT Asset Management. Act as the internal authority on compliance, representing the program during audits and assessments.
  

What You Bring

• Minimum 5 years of specialized experience in IT Asset Management (hardware, software, and cloud assets).
• 3+ years of direct experience as a Product Owner or Product Manager within ServiceNow, specifically leading ITAM modules.
• Deep understanding of ITAM best practices, software licensing, and compliance frameworks.
• ServiceNow Administrator certification (or equivalent ITAM certifications).
• Strong leadership abilities with a collaborative, cross-functional mindset.
• Analytical expertise paired with a data-driven approach to problem-solving.
• Exceptional communication, negotiation, and stakeholder management skills across technical and non-technical audiences.
• Familiarity with the Common Service Data Model (CSDM) is highly desirable.
• Agile Product Owner certification (e.g., CSPO) preferred.
• Experience in ServiceNow development or integrations with systems such as endpoint management, CI discovery, or access control tools is a plus.
• Bachelor's degree in Information Technology, Business Administration, or a closely related field.