Serves as the primary IT contact for business, executive, factory, and manufacturing stakeholders. Translates business needs into IT requirements, manages service portfolios, roadmaps, investments, programs, and projects, and governs service providers. Handles escalations, service-level agreements, performance reporting, improvement initiatives, and executive-critical support. Ensures IT solutions align with business objectives, budgets, timelines, quality standards, and enterprise architecture while supporting technology adoption and end-user training.
- IT Advancement & Design (ITA) comprises further development of information technologies and IT platforms for business solutions and services. Covers driving of proactive needs analysis ensuring that business needs, demands and challenges are well understood, and that business execution plans and capabilities are delivered on time and within budget.
- Contains management of demands and priorities while assuring alignment with the corporate strategy and budget.
- Comprises optimisation, harmonisation, and implementation of Nokia's IT environment and systems by providing area specific knowledge.
- Covers representation of the whole IT organisation to global or regional business stakeholders and user communities.
- Works closely with the different service providers that are part of the IT eco-system, governs their performance, and acts as main interface between IT and the business including incident escalations.
- Comprises identification of opportunities for process and concept development as well as improvements.
- Covers planning and managing of the development, testing, and implementation of process / concept improvements and system changes at own responsibility area.
- Contains translation of requirements into system terminology and functionality as well as the delivery of process and system end-user training.
- Act as Business Partner on operational level, as IT single point of contact for business functional and/or site/regional leaders.
- Communicate from IT towards business including Strategy, MoO, service, Portfolio and Global Maintenance Break.
- Clarify escalations, define the resolution together with relevant counterparts, agree and follow up the implementation, and keep the business counterpart updated.
- Ensure, at own Business Partner level, business benefit realisation for the services and projects.
- Support business in their investment planning for business funded IT efforts.
- Ensure the IT Business service portfolio covers the business needs.
- Understand business strategies and enable the business to achieve its strategic objectives by proactively proposing IT offering.
- Listen to business expectations, analyse business needs, requirements and challenges, involve the needed IT functions and ensure requests and challenges are further processed in IT.
- Create the capability and program roadmap together with the Business owner.
- Gather needs and interest for new technology alternatives and contribute to technology roadmaps for Nokia Enterprise Architecture.
- Promote the IT service offering and identify potential solutions in response to business needs and concerns.
- Agree the IT Business Service Level Agreement with the business.
- Report service and project performance and the related corrective actions.
- Follow up service satisfaction, and initiate and contribute to improvement actions.
- Establish new programs and projects with milestone decisions and deliverables.
- Drive Investment Commitment proposal preparation and approval, and ensure business case creation for new investments.
- Prioritise and manage dependencies between roadmaps, programs and projects.
- Participate in Program Steering for approving PM milestones.
- Collect needs for Minor Enhancements and ensure implementation.
- Secure that IT project delivery is in line with business objectives and expectations covering scope, timeline, quality and target architecture.
- Act as the IT interface for executive support, ensuring Nokia's senior leaders and their assistants receive prioritised, white-glove IT service across devices, collaboration tools and travel scenarios.
- Own executive escalations end to end, coordinating the relevant IT functions and service providers until resolution and keeping the executive stakeholder informed throughout.
- Ensure executive-critical services are covered by the IT service portfolio, including support for high-visibility events, leadership meetings and board sessions.
- Act as the IT business partner for factory and manufacturing sites, ensuring shop floor IT services meet production requirements and site-specific operating conditions.
- Govern factory site IT service performance and incident escalations with the relevant service providers, minimising disruption to production and delivery schedules.
- Gather factory and site user needs, translate them into IT requirements, and follow up implementation together with the responsible IT functions.
You have:
- 10+ years of experience in IT and services
- Bachelor's degree or equivalent practical experience
- Strong communication skills and ability to manage complex relationships
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
Some of our benefits in US:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
The above benefits exclude students.
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
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