Provide global IT support across hardware, software, identity, networking, cloud applications, onboarding, device provisioning, access management, endpoint administration, and asset tracking. Administer workplace systems including Okta, Google Workspace, and Kandji or Jamf. Troubleshoot macOS and Windows environments, maintain documentation and inventories, support security and compliance activities, and build automations to improve IT workflows and employee experience.
< REMOTE >
IT Support EngineerThe RoleStability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.
The ideal candidate combines strong IT fundamentals with a service-oriented mindset and an interest in emerging technologies such as generative AI, automation, AI agents, and Model Context Protocol (MCP). You will work independently to resolve technical issues, improve IT operations, and ensure employees have secure, reliable tools.
What You’ll Do- Provide timely technical support across hardware, software, identity, network, and cloud application issues
- Own employee onboarding and offboarding, including device setup, account provisioning, and application access
- Configure, deploy, secure, track, and maintain laptops and other IT equipment
- Administer Okta, Google Workspace, Iru / Kandji , and other core workplace systems
- Support identity and access management, SSO, MFA, endpoint security, and SaaS applications
- Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux
- Maintain accurate asset inventory, access records, operational processes, and IT documentation
- Resolve technical issues independently and escalate complex security or infrastructure matters when needed
- Support access reviews, compliance initiatives, and incident-response activities
- Identify and implement improvements to IT workflows, support processes, and the employee experience
- Build basic automations and integrations that reduce manual work and improve operational efficiency
- Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives
- Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations
- Experience in IT support, desktop support, systems administration, or a related technical role
- Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
- Experience administering Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms
- Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration
- Familiarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub
- Strong troubleshooting skills and the ability to independently manage issues through resolution
- Clear written and verbal communication skills
- Strong attention to detail and the ability to manage multiple requests and priorities
- A security-conscious, service-oriented approach to supporting employees
- Interest in generative AI, automation, and emerging workplace technologies
- Experience supporting a globally distributed or remote workforce
- Familiarity with Linux, AWS, or Google Cloud environments
- Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools
- Familiarity with IT ticketing systems, asset-management platforms, and knowledge bases
- Experience supporting SOC 2, ISO 27001, access reviews, or similar compliance activities
- Experience working within an AI, machine learning, research, or developer-focused organization
- Exposure to internal AI assistants, MCP integrations, or agentic workflows
Equal Employment Opportunity
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.
Compensation
The annual salary range for this role is $85,000–$120,000 USD, plus equity and benefits. The final offer will depend on experience, skills, and the level at which the candidate is hired.
Similar Jobs
Information Technology • Software
Own end-to-end IT support and administration across identity, collaboration, AI, endpoint, and email platforms. Build AI-assisted triage, self-service, and agentic workflows; manage Claude Enterprise and MCP connectors; administer Jamf and Intune fleets; support onboarding and offboarding automation; oversee access reviews, MFA, phishing reports, and basic incident triage. The role requires strong judgment about automation versus human support, cross-functional ownership, and clear, personal communication.
Top Skills:
1PasswordAgentic WorkflowsAi AutomationClaude EnterpriseGoogle GroupsGoogle WorkspaceIso 27001JAMFMcp ConnectorsMdmMfaMicrosoft IntuneOktaScriptingSlackSoc 2SsoVanta
Cybersecurity
Provides advanced internal IT support across identity, devices, software, SaaS, and workplace applications. The role resolves complex employee technology issues, manages support workflows, builds AI-assisted automations and self-service resources, analyzes support metrics, and improves onboarding, access, device, and software processes. It also coordinates with security, infrastructure, endpoint, identity, and enterprise systems teams while supporting distributed employees across time zones.
Top Skills:
AIAPIsAutomationConsoleEndpoint ManagementIdentity And Access ManagementKnowledge BasesMachine LearningSaaSScriptingService CatalogsTicketing SystemsTinesWorkato
Generative AI
Provide technical support to a globally distributed workforce across hardware, software, identity, networking, cloud applications, and endpoint systems. Support onboarding, offboarding, device provisioning, access management, asset tracking, documentation, compliance activities, and security best practices. Troubleshoot macOS and Windows environments, escalate complex issues, and improve IT processes through automation. Collaborate with People, Security, Legal, Finance, and Engineering while exploring AI productivity tools and emerging workplace technologies.
Top Skills:
AtlassianAWSEndpoint SecurityGitGCPGoogle WorkspaceIdentity And Access ManagementIruIso 27001JAMFJavaScriptKandjiLinuxmacOSMfaOktaPythonSaaSSlackSoc 2SsoWindowsZoom
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
