Proofread and quality-review client correspondence (letters, emails, templates), correct grammar/formatting, verify populated fields, sort and count outgoing mail, track and report quality metrics, provide feedback on error trends, and collaborate with cross-functional teams while following compliance and information security policies.
The Letter Quality Analyst is responsible for conducting quality reviews of all correspondence, such as client letters and emails, ensuring accuracy in format, spelling, and grammar. This includes letter templates and outgoing correspondence in the Pittsburgh Digital Processing Center (such as letters and documents).
Location: In Office Pittsburgh, PA
Hourly pay range $15.00 - $21.00 + bonus
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
- Proofreading correspondence letters (both electronic and printed) and meticulously correcting grammatical, punctuation, formatting, and spelling errors
- Check letters for inconsistencies and adherence to style guides
- Verify editable information populated accurately in tables and fields
- Identify common errors or trends, provide feedback to improve overall quality
- Sort, count, and proofread printed outgoing letters for quality
- Track and report quality data/statistics into spreadsheets and/or reports
- Organize and communicate quality results with other departments involved in the quality assurance process
- Collaborate regularly with team members and cross-functional partners to support shared goals and ensure effective communication
- Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures, and programs
- Perform other duties as assigned
- Excellent attention to detail
- Strong written and verbal communication skills
- Proficiency in MS Word and Excel
- Ability to manage multiple projects and meet deadlines
- Bachelor’s degree in English, Journalism, Communication, or a related field
- Previous proofreading experience preferred
Knowledge and Skills
- Strong ability to collaborate effectively with team members and cross functional partners, fostering open communication and teamwork.
- Strong grasp of the English language and syntax
- Excellent attention to detail and the ability to work efficiently within strict deadlines
- Strong organizational skills, meticulous attention to detail, works well under pressure, and possess excellent written, verbal, and oral communication skills
- Excellent proofing/editing skills
- Excellent computer competency (Microsoft Windows)
- Ability and desire to accurately perform repetitive tasks daily
- Must be able to utilize independent decision-making skills in a wide variety of situations
- Requires a high degree of accuracy in the performance of varied responsibilities
- Must be self-motivated to complete work in a timely manner to meet deadlines
- Ability to walk, bend, kneel, stand, and/or sit for an extended period
- Ability to work in a fast-paced environment
What We Offer
- EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants
- You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills—key aspects for personal and professional growth
- We provide guidance/coaching to every employee through our mentoring program wherein every junior-level employee is assigned a senior-level professional as an advisor
- The sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
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