Manager, Deployment and Itinerary Planning

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey. 

We are looking for a Manager, Deployment & Itinerary Planning supporting Seabourn Cruise Lines. The Manager, Deployment & Itinerary Planning will be responsible for providing itineraries for our Expedition and Ocean Fleet by managing the development and rollout of deployment and itineraries for all marketing products and ships. Design and develop new itineraries, as prescribed by the Senior Director and Leadership, for deployment purposes.

Here’s a summary of what Holland America Line is looking for.  Is this you? 

Responsibilities:

• Fulfill the goal of providing itineraries, one of the 5 key areas outlined in the Company Profile.

• Create compelling itineraries with particular emphasis on commercial profitability, safety, operational feasibility, and operating cost efficiency - and with a specific focus on Expedition itinerary planning

• Assist in fuel conservation efforts related to deployment & itinerary planning, including calculation and analysis of fleet fuel consumption data.

• Develop new itineraries, as prescribed by the Senior Director and VP Expeditions, and offer critical support to the Charter & Incentives department.

• Research existing and potential destinations, including all technical & nautical aspects, marketing prospects, guest experience, and costs, with an emphasis on Expedition locations.

• Responsible for performing port assessment in collaboration with Marine Operations and Port Operations and completing approval processes for all new Seabourn destinations.

• Attend committee meetings and planning meetings as needed to fulfill this role. 

• Manage all aspects of Deployment & Itinerary planning data including mission-critical systems such as MXP.

• Manage all Deployment & Itinerary planning communications.

• Manage the development, introduction and implementation of Deployment & Itinerary planning technology and innovation. 

• Create new business process. 

• Attend conferences and forums as a representative of Seabourn Cruise Lines as needed to develop and fulfill this role (some travel required).

• Provide deployment optimization methodologies utilizing forecasting tools such as DPM. Create compelling itineraries with particular emphasis on commercial profitability, safety, operational feasibility and operating cost efficiency. Design and develop new itineraries, as prescribed by the Director, for deployment purposes and in order to resolve unexpected problems and situations that occur on a day-to-day basis.

• Design and develop new itineraries, as prescribed by the Director, for deployment purposes and in order to resolve unexpected problems and situations that occur on a day-to-day basis. Responsible for ensuring planning process considers all relevant commercial, marketing, financial, nautical, safety, environmental and other operational aspects.

• Manage deployment and itinerary analysis; develop relevant metrics and key performance indicators and track target delivery. Act as Environmental Regulation Subject Matter Expert within company; provide deployment & itinerary operating cost impact analyses as well as mitigation plans.

• Act as Environmental Regulation Subject Matter Expert within company; provide deployment & itinerary operating cost impact analyses as well as mitigation plans.

Knowledge & Skills:

• The Manager, Deployment & Itinerary Planning is responsible designing and developing new itineraries in order to resolve unexpected problems and situations that occur on a day-to-day basis. Act as Deployment and Itinerary Planning Matter Expert within the company and the industry. Manage Deployment and Itinerary planning communications, including postings on eFleet. Perform nautical safety & risk assessments for all deployments and itineraries. Manage fuel savings efforts related to deployment and itinerary planning. Manage the development, introduction and implementation of Deployment and Itinerary Planning technology and innovation. Create new business processes and roadmaps as needed to achieve Deployment and Itinerary Planning goals.

• Planning, including fuel consumption, port assessments, and nautical safety.

• Innovative Solutions: Develop new itineraries and business processes to address unexpected problems and improve operational efficiency.

• Decision Making: Make operational decisions to ensure smooth daily activities, considering commercial, marketing, financial, nautical, safety, environmental, and other operational aspects.

• Risk Management: Perform nautical safety and risk assessments for all deployments and itineraries, ensuring compliance with environmental regulations.

• Commercial Profitability: Create compelling worldwide itineraries that emphasize commercial profitability, safety, operational feasibility, and cost efficiency.

• Fuel Conservation: Assist in fuel conservation efforts by analyzing fleet fuel consumption data and implementing strategies to reduce costs.

• Deployment Optimization: Utilize forecasting tools to optimize deployment methodologies, enhancing the overall efficiency of the fleet.

• Technology and Innovation: Manage the development and implementation of new technologies and innovations in deployment and itinerary planning.

• Subject Matter Expertise: Act as the Deployment and Itinerary Planning Matter Expert within the company and the industry, providing guidance and support to various departments.

• Communication: Manage deployment and itinerary planning communications, including postings on eFleet, and effectively communicate with both shoreside and shipboard personnel.

• Collaboration: Collaborate with both shoreside and shipboard teams to ensure alignment and successful implementation of itineraries.

• Mentorship: Provide mentorship and support to team members, fostering a culture of continuous improvement and innovation.

Requirements 

• Bachelor’s degree in Navigation and/or Nautical Engineering.
• Licensed navigational officer (All Ships).
• Minimum 7+ years of experience as a senior navigation officer, preferably on a Seabourn Cruise Line or Holland America Line vessel Bachelors Degree in related field or equivalent professional experience. 
• A thorough understanding of cruise destinations. The ability to evaluate a destination’s qualification from multiple perspectives and disciplines. 
• Skilled in the usage of nautical (planning) software and hardware, such as Transas and MXP.
• Excellent communication skills both verbal and written, and the ability to be persuasive. 
• Ability and confidence to speak to large audiences.
• Excellent computer skills, advanced proficiency in Excel (formulaic).
• Strong organizational and management skills with attention to detail.
   

Travel:  Less than 25% non-shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Physical Demands: Remain in a stationary position at a desk and/or computer for extended periods of time, remain in a stationary position at a desk and/or computer for extended periods of time, reasonable adjustments will be offered.

This position is classified as “in-office.”  As an in-office role, it requires employees to work from a designated Holland America office Monday through Thursday each week. Employees may work from their homes on Fridays.  

Holland provides comprehensive and innovative benefits to meet your needs, including:

What You Can Expect  

• Cruise and Travel Privileges for You and Your Family 
• Health Benefits 
• 401(k)  
• Employee Stock Purchase Plan  
• Training & Professional Development 
• Tuition & Professional Certification Reimbursement 
• Base Salary Range: $89,600 to $121,000. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely. 

Our Culture…Stronger Together 

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html 
 
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)  

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact [email protected] 
 

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