Leads regional inside sales supervisors and support staff, driving coaching, talent development, sales performance, agency growth, pipeline management, territory execution, and cross-functional initiatives. Analyzes sales and engagement data, improves workflows and CRM utilization, supports key agency relationships, and provides strategic recommendations. Requires bilingual English and Spanish communication, significant sales leadership experience, and proficiency with Salesforce or a comparable CRM.
Essential Duties and Responsibilities
Leadership, Coaching & Talent Development
- Lead, coach, and develop three regional Inside Sales Supervisors, the Inside Sales Coordinator, and the Virtual Training Specialist, establishing consistent performance expectations and accountability across all regions.
- Conduct regular coaching sessions with supervisors covering people management, pipeline management, performance, and business execution.
- Oversee onboarding, sales-process training, product education, and systems training in partnership with the Virtual Learning Specialist, targeting programs to identified skill gaps.
- Identify and develop future leaders, supporting interviewing, candidate selection, and succession planning across the organization.
Sales Performance and Territory Execution
- Drive inside sales strategies focused on agency production, engagement, profitability, retention, and growth.
- Analyze regional performance, sales trends, pipeline activity, and agency engagement data to identify opportunities and address performance gaps.
- Partner with regional supervisors and field sales leaders to develop and execute aligned territory business plans.
Operational, Agency & Business Partnership Support
- Partner with Sales Operations, Marketing, Underwriting, Product, Operations, and Learning and Development on strategic initiatives, ensuring accurate reporting, pipeline management, and CRM utilization.
- Identify workflow and technology improvements, and provide leadership with business updates, risks, and strategic recommendations.
- Support key agency relationships, escalated concerns, and remediation plans, ensuring agency-facing teams deliver a consistent, consultative, and service-oriented experience.
Job Qualifications
Required Qualifications
- Bilingual in English and Spanish.
- Seven or more years of experience in sales, territory management, agency development, account management, or related business leadership.
- Three to five years of leadership experience managing sales teams, supervisors, or multilevel organizations in a metric-driven sales or contact-center environment.
- Strong coaching, communication, performance-management, analytical, and strategic problem-solving skills, with working knowledge of Salesforce or a comparable CRM platform.
Preferred Qualifications
- Bachelor's degree in business, marketing, management, communications, or a related field.
- Property and Casualty insurance experience, preferably within inside sales, agency development, territory management, or contact-center sales.
- Experience with training, facilitation, onboarding, employee development, or geographically aligned sales teams.
Working Conditions
- Primarily office-based, with extensive telephone and computer use in a fast-paced, performance-driven environment.
- Frequent interaction with associates, supervisors, field leadership, internal partners, and agencies through meetings and virtual communication.
- Occasional travel may be required for meetings, training events, conferences, or agency visits.
Similar Jobs
Information Technology • Software
Prospect and close new dealership clients through cold calls, emails, and product demos. Manage a defined territory, build and expand a book of business, maintain client relationships, and optimize campaign performance. The role requires at least 60 daily cold calls, effective CRM and pipeline management, collaboration with internal teams, and strong communication in a hybrid or remote environment.
Top Skills:
Collaboration ToolsCrm SoftwareSaaSVideo Conferencing
Automotive • Insurance
Manage relationships with assigned insurance agencies through outbound sales calls, agency communications, onboarding, training, and issue resolution. Drive quote adoption, written premium, revenue growth, and sales quota attainment while collaborating with field sales and product teams. Interpret company reports, develop action plans, represent the company at industry events, and conduct occasional agency visits. This is a fully remote role with occasional field travel.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft Word
Big Data • Cloud • Information Technology
Leads and develops a B2B inside sales and SDR team to exceed new business, customer expansion, and revenue targets. Responsibilities include performance management, KPI monitoring, CRM-based forecasting, sales coaching, digital and social selling development, cross-functional collaboration, process improvement, and compliance.
Top Skills:
Crm Systems
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
