Manager, Juniper Product Management

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

This position is responsible for leading the product management function for Juniper Payments, owning the full product lifecycle from strategy and development through commercialization, compliance, and ongoing optimization. This role drives the evolution of existing and future payment capabilities, including ACH, Fedwire, instant payments, digital wallets, and emerging payment solutions that meet the evolving needs of business and consumer clients. Serving as a subject matter expert on U.S. domestic payment systems and funds movement, the Product Manager collaborates with internal stakeholders, external partners, and clients to develop product strategy, manage payment rail initiatives, ensure regulatory compliance, and deliver market-leading payment solutions. The role is accountable for partner management, product performance, market readiness, compliance oversight, and identifying opportunities to improve operational efficiency, product adoption, and customer value while aligning cross-functional teams to achieve strategic business objectives.

Day in the Life:

• Own the strategy, roadmap, lifecycle management, commercialization, compliance, profitability, and market positioning of Juniper Payments' products and services.
• Serve as a payments industry subject matter expert, providing thought leadership and market insights on ACH, Fedwire, Instant Payments, digital wallets, and emerging payment solutions.
• Lead product discovery, market analysis, competitive assessments, pricing evaluations, and business case development to support strategic investment decisions.
• Evaluate, prioritize, and oversee product enhancements, translating business needs into clear requirements and development initiatives.
• Partner with Technology, Operations, Risk, Compliance, Finance, Training, Marketing, and other functional teams to deliver innovative, client-focused payment solutions.
• Manage product performance, adoption, penetration, and profitability metrics, providing regular reporting and recommendations to senior leadership.
• Identify and assess product risks, market impacts, and implementation considerations throughout the product development lifecycle.
• Direct product commercialization activities, ensuring organizational readiness, partner alignment, and successful market launches for new capabilities, mandates, and platform enhancements.
• Monitor regulatory, network, and industry mandates, driving product changes and coordinating internal and external communications as required.
• Develop and maintain product documentation, procedures, training materials, and user guidance to support successful implementation and ongoing product management.
• Serve as an escalation point for internal and external stakeholders, resolving complex product-related issues and ensuring a high level of client satisfaction.
• Lead cross-functional teams and governance forums to ensure successful execution of product initiatives within established timelines and business objectives.
• Represent Juniper Payments at industry events, client engagements, training sessions, and strategic forums, promoting the organization's expertise and solutions.
• Provide leadership, coaching, and mentorship to team members while contributing to the broader Juniper leadership team and strategic direction of the organization.
• Oversee Juniper Payments product management function, and other specialists in support of commercialization efforts (i.e. sales support specialists). This currently includes 2 FTEs.

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Qualifications:

• Bachelor’s degree in Business, Marketing, Technology, or related field or equivalent combination of education and experience required. 
• Combined ten (10) years of product management, technical product implementations, and/or business systems analysis supporting technical products experience required.
• Experience with the financial, credit union industry and core or account processing required. 
• Must be able to travel at least 25% of the time within the United States.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.