Manager Operations Execution

POSITION SUMMARY: The Manager, Operations Execution supervises and coordinates the resources and activities of an implementation team. This includes creating a Project Plan that will meet the needs of the client and facilitate an accurate and efficient account set-up in the InfoPro data management system and ensure that procedures are followed to support the effective establishment of business relationships with 3rd Party suppliers.
PRINCIPAL RESPONSIBILITIES:

• Coordinates and leads conference calls with sales staff, National Account staff and customers to create project implementation plans.

• Monitors progress of multiple implementation project plans through the documentation and establishment of the business relationship with Third Party Haulers as well as update of data management systems until the client is transitioned.

• Provide the customer’s corporate level staff with recommendations and problem solving for escalated issues related to service, billing, and reporting.

• Develops and provides (ad-hoc) training to internal and external customers as needed regarding implementation processes and initiatives.

• Provide progress reports to the Implementation Management Team

• Works collaboratively with other Project Managers to coordinate conversion and implementation resources while establishing an environment of continuous improvement within the team.

• Coordinates and assigns work to a team of NAPA, Operations Specialist, Project Specialist, Data Integrity and AP direct reports to ensure effective and smooth transition of the client’s book of business from the incumbent’s services to those selected by Republic. This includes monitoring the award of business, initiation of service and follow-up so the client’s services are uninterrupted, invoiced accurately and Third Party Haulers are paid timely.

• Establishes work schedules for the team so that clients have minimal impact.

• Performance will be measured on qualitative and quantitative metrics as defined by management.

• Reviews daily activity to ensure that resources are deployed in a manner to meet all implementation commitments as it pertains to account set-up and award.

• Detects keying data entry errors by running and reviewing system reports. Takes action to correct issues as appropriate.

• Trains, coaches and councils direct reports on procedures and computer systems and as needed.

• Performs other job-related duties as assigned by the Implementation Manager.

QUALIFICATIONS:

• 4-5 years progressively responsible project manager, accounting, technical support or account management experience

MINIMUM REQUIREMENTS:

• 5 years working as a project manager or supervising a team in lieu of a degree.

Required qualifications:

• RCRA, DOT, TSCA waste experience, and knowledge of guiding environmental regulations and compliance is required.

• Knowledge of Total Waste program concept

• Some experience in management with direct reports (regardless of size) or ability to communicate cross over skills that would suffice

• Ability to travel; could be up to 25%, on occasion with limited notice.

Compensation: 98,800 -149,800 Annual

Role Location: USA-Remote

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO)

• Benefits https://jobs.republicservices.com/us/en/about-us/benefits

• Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.

• Committed to Serve: We go above and beyond to exceed our customers’ expectations.

• Environmentally Responsible: We take action to improve our environment.

• Driven: We deliver results in the right way.

• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.   

STRATEGY

Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.  

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. 

SUSTAINABILITY INNOVATION

Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron’s 100 Most Sustainable Companies

• CDP Discloser

• Dow Jones Sustainability Indices

• Ethisphere’s World’s Most Ethical Companies

• Fortune World’s Most Admired Companies

• Great Place to Work

• Sustainability Yearbook S&P Global

Job Posting End Date

The Company expects to accept applications for this position until the posting end date but encourages interested applicants to apply as soon as possible.