Manager of Platform DevOps

What You Can Expect

You will be the leader of our Platforms DevOps team.  This team is responsible for Zoom’s Kubernetes clusters in both datacenters and clouds, as well as for our cloudops infrastructure.  The scope and mandate of the team are broad, and you will have significant opportunities to partner with teams across Engineering, DevOps/SRE, and Security. You'll drive projects that enable new features, improve infrastructure reliability and security, and reduce costs. Within the team, you'll manage technical ICs and continuously improve processes with automation, policy, and AI.

Broadly speaking, you are an exemplary SRE/DevOps leader with expertise running k8s, and knowledge of best practices for IaC, automation, monitoring, and security.  You also have experience communicating nuanced concepts to diverse audiences (e.g. both engineers and senior management). You can balance technical tradeoffs, and can adapt plans to deliver quickly on the most important goals for our customers and partners.

About the Team

We manage Zoom's Kubernetes and cloud operations infrastructure at scale. Our team collaborates across Engineering and Security to automate processes and optimize platform performance. We enable reliable, secure, and cost-effective infrastructure for Zoom's global services.

Responsibilities

• Leading projects that automate infrastructure management and advance the team's Kubernetes and cloud capabilities
• Identifying and executing cost optimization opportunities across cloud resources and infrastructure
• Driving security improvements across cloud and Kubernetes assets in partnership with Security teams
• Collaborating with partner teams and stakeholders to understand needs and build project roadmaps
• Developing team members and optimizing work processes through mature software practices and continuous improvement

What We're Looking For

• Hold BS/MS in Computer Science, related field, or equivalent practical experience
• Have 5+ years of SRE or DevOps experience managing production infrastructure
• Lead and develop technical teams with 3+ years of management experience
• Have experience with at least one programming language, in addition to scripting languages 
• Have experience with cloud providers (e.g. AWS, OCI) and cloud infrastructure technologies (e.g. Terraform, kubernetes)
• Demonstrate experience managing Kubernetes from an SRE perspective in production environments
• Have experience with best practices for Continuous Deployment, including CI/CD tools and version control systems (e.g. Git, Jenkins, Argo CD, JFrog artifactory)
• Be able to guide releases/deployments and/or participate in on-call shifts/incident response after hours or on weekends
• Must be U.S. citizens or lawful permanent residents (Green Card holders) to be eligible for this position

Preferred

• Have experience with logging and monitoring tools (e.g. ELK stack, Prometheus, Grafana)
• Have experience with system design and distributed computing at scale
• Have experience with AI to automate SRE and management tasks
• Have experience operating k8s in on-prem/colo datacenters
• Ability to speak Chinese/Mandarin 

Salary Range or On Target Earnings:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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