Manager Unified Communications-Olympics

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
The Manager Unified Communications-Olympics is responsible for ensuring that engineering designs, plans, maintenance, and related activities for unified communication technologies contribute to a robust and reliable telecommunications operation. This includes managing central office telephone systems and equipment, overseeing telecommunication service providers, facilitating mobile phone provisioning and operations during the Olympic Games and other sporting events, and supporting the integration and unification of various communication platforms and systems.

• Responsible for directing and coordinating the allocation and installation of both fixed and mobile telecommunication services and systems
• Assist in the development of Requests for Proposals and planning for the telecommunications services required for NBC's broadcast coverage of the Olympic event
• Provide technical and operational direction to and direct supervision of telecommunications installers and technicians
• Maintain the inventory of all distributed telecommunications equipment and ensure the recovery after the games
• Provide end-user training on mobile and telephone terminal devices
• Develop and maintain the Olympic directory database and the Contact Games-time corporate directory
• Responsible for ensuring budgetary goals are met by careful inspection and reconciliation of invoices
• Interface with the Operations and Production departments to ensure all their communication needs are being met
• Interact with telecommunication carriers to resolve issues, escalations, maintenance, and overall performance
• Leading up to and during the Olympics, interact with the Olympic Organizing Committee, OBS and other professional organizations to ensure planning and circuit orders are executed to plan. This includes garnering a relationship with the organizations to ensure all needs are met
• Manage the Design and Creation of standard operating procedures for all collaborative technologies and activities, which include: PBX, call manager, telepresence and immersive conferencing, chat, and other collaborative technologies
• Opportunities to leverage your ability to design, document and manage new platforms and workflows
• Skills in MS PowerPlatform (this is a huge plus to have!)
• Travel will be required, particularly in preparation for and during the years in which the Olympic games take place. A rare opportunity to explore the world for the candidate who enjoys adventure
• Additional duties as needed

Qualifications
Qualifications/ Requirements:

• Bachelor's Degree in Computer Science, Computer Science Engineering, completion of advanced technical IT training program, military or equivalent experience in lieu of bachelor's degree
• 6+ years of knowledge and experience with:
  • Avaya/Cisco IP telephony and strong knowledge of both on premise and central office telephone systems and equipment
  • PBX/Call Manager
  • SIP trunking solutions
  • Global Dial Plans
  • Avaya/Cisco Voice Gateways
  • Protocols (G.711, G.729, SIP, H.323)
  • Other Unified Communications solutions (Video conferencing, collaboration platforms)
• Fluent in English, in both verbal and written communication
• Must be proficient with MS Office, Visio, LucidChart and/or AutoCAD
• Excellent communication and negotiation skills within a matrix organization
• Ability to prepare and deliver written and oral communications of complex matters
• Ability to escalate critical communication problems quickly and efficiently in order to minimize disruptions and ability to work around failures to mitigate interruptions to the Live productions

Additional Requirements:

• Must be willing to work a hybrid schedule based in Stamford, CT and Monroe, CT (Must be flexible between both locations and have reliable transportation)
• Must have unrestricted work authorization to work in the United States
• Must be able to travel to remote sporting events, production locations and 8-12 weeks of stay in the Olympic city each Olympic cycle
• Must be 18 years or older
• Must be willing to work nights and weekends

Desired Characteristics:

• Strongly preferred prior operations experience in "Live" TV production environments
• Experience with MS PowerPlatform
• Ability to acquire new skills in a diverse environment
• High personal integrity, credibility, and energy
• The ability to work effectively in high stress situations and a fast-paced environment
• Network engineering/architecture experience
• Ability to learn and apply new technologies in addressing business requirements and making operations reliable and efficient
• Excellent interpersonal skills

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of 3-4 days per week when not on a remote production event.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $140,000 (bonus eligible)
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.