Lead advisory engagements to design and govern ServiceNow CMDB/ITOM/CSDM architectures. Assess customer environments, recommend roadmaps, guide CSDM adoption, support sales discovery, mentor consulting teams, and deliver executive-level recommendations to improve data quality, automation, and platform scalability.
Description
Job Summary
The Managing Advisory Consultant - CMDB/ITOM - CSDM ServiceNow serves as a senior consulting professional who leverages deep technical and industry expertise to help customers solve complex business and technology challenges. This role collaborates with sales, delivery, and customer stakeholders to architect strategic solutions, provide advisory services, and drive measurable business value through consulting engagements.
What you will do
* Establish and guide the foundational ServiceNow data architecture across CMDB, ITOM, and CSDM capabilities.
* Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping, and data model alignment.
* Assess customer environments to identify business impacts, platform risks, data quality concerns, and opportunities to improve reporting, automation, operations, and future ServiceNow capabilities.
* Provide advisory guidance on CSDM adoption and implementation to ensure the ServiceNow platform is structured to support ITSM, Asset Management, Operations, AI, Automation, Service Mapping, and future platform growth.
* Partner with customer stakeholders to align technical architecture decisions with business outcomes, platform maturity, and long-term scalability.
* Lead and participate in consulting engagements and develop assessments, workshops, strategies, roadmaps, and executive-level recommendations.
* Partner with sales teams to support discovery sessions, client meetings, scope development, and Statements of Work (SOWs).
* Provide expert-level consulting, architecture guidance, and solution risk mitigation within assigned disciplines.
* Maintain trusted advisor relationships with customer executives, management, and technical stakeholders.
* Provide leadership, mentoring, coaching, and technical guidance to consulting team members.
* Contribute to development of consulting methodologies, reusable templates, offerings, and practice materials.
* Support project delivery quality, utilization targets, training activities, and industry certifications.
What we expect of you
* Bachelor's degree and 7+ years of experience in ServiceNow consulting projects OR 11+ years of Information Technology experience supporting ServiceNow, including 3 years of experience delivering large enterprise projects.
* ServiceNow Certified Implementation Specialist - ITOM certification required.
* Expertise in ServiceNow CSDM principles and best practices, with experience applying them in practical settings.
* Demonstrated expert-level consulting capabilities including workshops, business process analysis, strategic planning, risk management, and recommendations.
* Demonstrated ability to communicate effectively with C-suite executives, management, technical teams, and business stakeholders.
* Demonstrated ability to lead complex engagements, coach team members, and resolve technical challenges.
* Demonstrated technical expertise across CMDB, ITOM, CSDM, Service Mapping, Discovery, CI relationships, architecture design with MSP and CSM a plus.
* Demonstrated ability to provide architecture consulting and conduct business impact assessments for complex ServiceNow platform environments.
* Relevant certifications in area of technical specialty is a plus.
* Consulting experience, project estimation and scoping experience, and pre-sales technical support experience is a plus. Pay range: $132,000.00 - $193,200.00 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Job Summary
The Managing Advisory Consultant - CMDB/ITOM - CSDM ServiceNow serves as a senior consulting professional who leverages deep technical and industry expertise to help customers solve complex business and technology challenges. This role collaborates with sales, delivery, and customer stakeholders to architect strategic solutions, provide advisory services, and drive measurable business value through consulting engagements.
What you will do
* Establish and guide the foundational ServiceNow data architecture across CMDB, ITOM, and CSDM capabilities.
* Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping, and data model alignment.
* Assess customer environments to identify business impacts, platform risks, data quality concerns, and opportunities to improve reporting, automation, operations, and future ServiceNow capabilities.
* Provide advisory guidance on CSDM adoption and implementation to ensure the ServiceNow platform is structured to support ITSM, Asset Management, Operations, AI, Automation, Service Mapping, and future platform growth.
* Partner with customer stakeholders to align technical architecture decisions with business outcomes, platform maturity, and long-term scalability.
* Lead and participate in consulting engagements and develop assessments, workshops, strategies, roadmaps, and executive-level recommendations.
* Partner with sales teams to support discovery sessions, client meetings, scope development, and Statements of Work (SOWs).
* Provide expert-level consulting, architecture guidance, and solution risk mitigation within assigned disciplines.
* Maintain trusted advisor relationships with customer executives, management, and technical stakeholders.
* Provide leadership, mentoring, coaching, and technical guidance to consulting team members.
* Contribute to development of consulting methodologies, reusable templates, offerings, and practice materials.
* Support project delivery quality, utilization targets, training activities, and industry certifications.
What we expect of you
* Bachelor's degree and 7+ years of experience in ServiceNow consulting projects OR 11+ years of Information Technology experience supporting ServiceNow, including 3 years of experience delivering large enterprise projects.
* ServiceNow Certified Implementation Specialist - ITOM certification required.
* Expertise in ServiceNow CSDM principles and best practices, with experience applying them in practical settings.
* Demonstrated expert-level consulting capabilities including workshops, business process analysis, strategic planning, risk management, and recommendations.
* Demonstrated ability to communicate effectively with C-suite executives, management, technical teams, and business stakeholders.
* Demonstrated ability to lead complex engagements, coach team members, and resolve technical challenges.
* Demonstrated technical expertise across CMDB, ITOM, CSDM, Service Mapping, Discovery, CI relationships, architecture design with MSP and CSM a plus.
* Demonstrated ability to provide architecture consulting and conduct business impact assessments for complex ServiceNow platform environments.
* Relevant certifications in area of technical specialty is a plus.
* Consulting experience, project estimation and scoping experience, and pre-sales technical support experience is a plus. Pay range: $132,000.00 - $193,200.00 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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