Medical Assistant Call Center Smart

Requisition Number: 2390573
$4,000 Sign-On Bonus for External Candidates
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.
The Call Center MA under the direction of the department lead or Supervisor, works cooperatively with all members of the team. Provides quality patient care utilizing customer services skills, excellent telephone/communication etiquette and clinical skills to assist patients with their medical requests/concerns.
Location: 2720 N TENAYA WAY
Primary Responsibilities:

• Compliance with customer service standards
• Assist patients with medication reviews, medication refills, lab results and lab orders per SMA protocol
• Follow standard SMA protocols, processes and policies to include by not limited to the following: Medication refill, Lab orders, Preventative Services and Disease/Condition Case Management
• Reviews patient's chart (in EMR) to ensure Core measures are being addressed and met per SMA protocol
• Documents all calls and actions taken according to department protocol (6 R's - Right MRN, Right Patient, Right Provider, Right Location, Right reason and Right appointment)
• Ability to direct written messages (tasks) to the clinic staff to resolve patient issue prior to Primary Care appointment
• Compliance requirements such as CPR certification, lab license, U-Lean courses as assigned and annual competencies
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High school graduate or GED
• Completion of a Medical Assistant program, or relevant experience
• Current CPR and / or BLS certification or ability to obtain certification within 30 days of hire
• Computer skills, window-based applications, organization skills and ability to multi-task
• Proven ability to demonstrate knowledge of job functions
• Proven excellent phone etiquette, communication skills (Verbal and written) and customer service skills
• Proven ability to respond appropriately to patient questions regarding tests, treatments and can performs complex Medical assistant tasks with in the clinical scope of SMA clinical assistant
• Access to reliable transportation

Competencies for High Performers

• Handles an average of 65 calls per day - 300 per week
• Core measures addressed 90-100% of the time
• Minimum of 10% of calls result in task sent to clinic "one and done"
• Complete a minimum of 60 tasks per week

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.