NQ Quality Assurance Analyst

Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan solutions and consulting expertise to plan sponsors and the advisors who serve them. As a provider and partner, Newport is independent, experienced, and responsive.

Section 1: Position Summary

Performs ongoing and collaborative quality control measures for the overall nonqualified administration and operations teams by conducting quality reviews of complex back-office transactional processing for nonqualified plans including but not limited to partner specific and earnings processing, risk mitigation reporting, deferral, and contribution processing, updating participant separation from service status and schedule changes.  

Section 2: Job Functions, Essential Duties and Responsibilities

• Ensures timely and accurate processing of assigned transactional tasks.
• Identifies, analyzes, and proposes resolution of process irregularities and inefficiencies.
• Supports NQ admin and operations teams with quality control measures across transactional work and processes.
• Identifies and escalates process gaps and platform shortcomings that arise and presents to admin and operations teams for review; proposes viable process and systematic solutions to resolve root cause issues.
• Provides reporting on defined basis (daily/weekly/monthly/annual) as required for key performance metrics and service level agreement adherence.
• Assists with testing of new system functionality related to transactional processing.
• Responsible for maintaining team process mapping and workflows.
• Collaborates with team members to continuously improve processes and meet team goals and objectives, while maintaining all applicable SLAs.
• Achieves service level goals as identified by leadership, successfully reports on assigned transactional tasks as defined by leadership.
• Responsible for protecting, securing, and properly handling all confidential data held by Newport/Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the company or our clients.
• Ability to make sound business judgements while effectively balancing client needs and organizational considerations.
• Works under pressure to meet strict due dates/timelines with multiple priorities.
• Interacts and communicates clearly with all levels within the organization including senior management, team members, and internal clients related to transactional process flows and timeframes.
• Coordinates and runs meetings attended by senior-level personnel in internal and external environments.
• Assists with other tasks and projects as assigned.
• Focuses on learning in everyday activities and events.
• Collaborates with and openly shares knowledge with colleagues.
• Regular, reliable, and punctual attendance.
• Core Values of People Matter, Quality First and Integrity Always® are visible on a day-to-day basis showing support of our organizational culture.

Supervision  

• N/A

Section 3:  Experience, Skills, Knowledge Requirements

• Bachelor’s degree preferred, or equivalent work experience.
• Minimum of 3 years’ experience in nonqualified industry or related field is preferred.
• Demonstrated project management skills and inter-department experience and understanding.
• MS-Office software applications, including Excel, PowerPoint, and Word.

COMPETENCIES

• Analytical
• Planning and Organizing
• Detail Oriented
• Collaboration
• Problem Solver
• Team Player
• Results Driven
• Time Management
• Initiative
• Written and oral communication skills

TRAVEL

• Up to 5%

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

We are proud to be an Equal Opportunity Employer

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