Onboarding Consultant III, Menu Enterprise

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life?

As a Menu Onboarding Consultant—Toast’s expert menu implementation consultant—you are the lead of the menu experience for our most complex, high-value customers. In this role, "static" is not in our vocabulary. You will serve as a dedicated partner, utilizing your expertise in Toast’s Multi-Location Management (MLM) tools to build menus that meet customer requirements and lead to successful implementations. You thrive in the "gray area," navigating ambiguity to deliver a bespoke customer experience from the moment the project kicks off through to the end of the roll out.

While your day-to-day is defined by high-touch customization, your long-term mission is operational while translating your project-specific wins into repeatable, scalable processes. You don’t just follow the playbook; you refine it—ensuring that even the most complex custom builds contribute to a world-class, standardized onboarding engine.

What you'll do (Responsibilities)

• Lead the Customer Onboarding Journey: Leverage your Toast product knowledge and project management skills to partner with restaurant owners or operations teams to build scalable and repeatable onboarding plans that will produce a high quality implementation experience, enhancing the overall onboarding journey.
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Own Implementation Success: You are responsible for managing a complex and diverse portfolio of projects across various market segments. Success is measured by your ability to ensure the success of both your customers and cross-functional partners. Maintaining meticulous notes and documentation is a continuous requirement for this role.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support quality implementations. 
• Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
• Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
• Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
• Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

What you'll need to thrive (Requirements) 

• 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
• Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout.
• Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes.
• Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence.
• Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities.
• Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline.
• Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements.
• Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience.
• Experience with Toast’s MLM suite of products or similar enterprise level menu management tools. 

What will help you stand out (Nonessential Skills/Nice to Haves)

• Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS).
• PMP, CSM, or equivalent certification preferred
• Experience with Salesforce CRM

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.