The Operations Specialist will manage workflows in the transaction lifecycle, resolve vendor issues, validate AI outputs, and ensure operational execution meets deadlines.
About the role:
Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters.
We're looking for someone more technical, who moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems.
- Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes
- Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution
- Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
- Manage a high volume of open cases simultaneously against hard deadlines
- Cross-train across workflows to cover volume variability
- Identify process gaps and give feedback on where tools or workflows need to improve
- Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you
- Strong project management instincts with the ability to drive multiple workstreams to hard deadlines
- Persistence and follow-through when working with unresponsive third parties
- High accountability and urgency around deadlines with direct customer impact
- Strong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing
- Attention to detail and strong documentation habits across a large portfolio
- Comfortable working in a high-ambiguity environment where you're helping build the playbook
- Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus
- Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential
The compensation package offers a base plus Opendoor equity (RSUs). Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.
At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.
Opendoor Seattle, Washington, USA Office
2033 6th Ave, Seattle, WA, United States, 98121
Similar Jobs at Opendoor
eCommerce • Fintech • Real Estate • Software • PropTech
The Applied Scientist will push the boundaries of applied AI, working on ML problems, developing models, and improving pricing systems.
Top Skills:
ConvnetsDeep LearningPysparkPythonTransformers
eCommerce • Fintech • Real Estate • Software • PropTech
Lead the Toronto operations team, focusing on team performance, workflow design, and efficiency through AI tools, while managing escalations and cross-functional coordination.
Top Skills:
Ai ToolsInternal Tooling
eCommerce • Fintech • Real Estate • Software • PropTech
Leading product marketing strategies at Opendoor, focusing on GTM initiatives, competitive intelligence, and cross-functional collaboration to drive revenue and market leadership. Involves collaboration with Product, Brand, Sales, and Customer Success.
Top Skills:
Ai-Enabled Content GenerationHubspotLookerSalesforceTableau
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
