Inviso Corporation
Partner Success Specialist – Microsoft 365 Copilot - Remote in Malaysia
Be an Early Applicant
Drive Microsoft 365 Copilot trial adoption across ASEAN by enabling CSP partners and resellers, supporting customer qualification and activation, resolving adoption blockers, managing pipelines, tracking KPIs, and supporting trial-to-paid conversion. The role also coordinates with Microsoft teams and distributors, maintains CRM accuracy, delivers performance insights, and supports continuous process improvement.
Remote - Malaysia
Role Summary
The Partner Success Specialist – Microsoft 365 Copilot drives Microsoft 365 Copilot trial adoption across ASEAN by engaging CSP partners and resellers, enabling customer trial activation, accelerating adoption, and supporting trial-to-paid conversion. This role combines partner enablement, pipeline management, and customer success to deliver measurable business outcomes.
Key Responsibilities
Partner Activation & Enablement
- Engage CSP partners and resellers through 1: many and 1:1 session and email.
- Deliver enablement on Copilot trial offers, activation processes, and customer qualification.
- Coach partners on identifying customer opportunities and driving trial adoption.
Trial Activation & Adoption
- Support partners with customer qualification, trial setup, and activation.
- Monitor trial progress and help resolve activation or adoption blockers.
- Drive customer engagement and support trial-to-paid conversion planning.
Pipeline & Operations
- Manage reseller and customer pipelines from outreach through conversion.
- Maintain CRM/tracker accuracy and activation evidence.
- Monitor KPI performance, identify risks, and escalate issues as needed.
Reporting & Insights
- Track outreach, activations, adoption, and conversion metrics.
- Provide regular performance updates and actionable insights.
- Support business reviews and continuous process improvement.
Stakeholder Collaboration
- Partner with Microsoft teams, distributors, and resellers to ensure successful program execution.
- Coordinate technical and operational escalations when required.
Required Qualifications
- 2–4 years of experience in partner development, inside sales, customer success, channel management, or program operations.
- Strong communication, stakeholder management, and presentation skills.
- Experience managing pipelines and outbound engagement activities.
- Proficiency in Microsoft Office applications (Excel, PowerPoint, Outlook, Teams).
- Ability to manage multiple priorities in a fast-paced environment.
- Bachelor's degree preferred.
Preferred Qualifications
- Experience with Microsoft partners, CSP, or cloud solutions.
- Familiarity with Microsoft 365, Copilot, and subscription services.
- Experience supporting trials, adoption programs, or customer success initiatives.
- Additional ASEAN language skills are an advantage.
Benefits:
Inviso?is?focused?on?creating?an?environment?where?employees?feel?valued?and?supported.?Our?employee?benefits?reflect?this,?with?a?compensation?package?that?is?competitive,?fair, and flexible.??This is a full-time/permanent opening with Inviso in KL that comes with benefits, including inpatient and outpatient medical care, paid annual leave and public holidays, and an annual training allowance.?
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