Principal AI Architect - Agentic Verticals

What you can expect

As a Principal AI Architect specializing in Agentic AI, you will design and oversee the development of intelligent agent systems for various industry verticals as part of Zoom AI Companion (AIC). Your architectural vision will directly shape the Zoom user experience through the creation of scalable, robust frameworks and system designs.

You will establish technical standards for implementing novel algorithms that impact workplace efficiency and customer engagement across Zoom Revenue Accelerator (ZRA), Zoom Customer Experience (ZCX), and Zoom Virtual Agent (ZVA).

About the Team

We are part of the Zoom AI Vertical Organization, dedicated to enhancing the Zoom user experience in workplace and customer interactions. Our team of experts is focused on creating the next generation of AI technologies for customer verticals like healthcare, finance, retail/sales, education, etc.

As an AI Architect, you will guide the technical direction of systems that understand, learn, and adapt to improve user engagement and satisfaction.

Responsibilities

• Designing comprehensive system architectures for vertical Agentic AI applications, establishing technical standards, patterns, and best practices for autonomous agents.

• Developing reference architectures and integration frameworks for AI solutions that enhance meeting experiences and enable seamless human-machine natural interactions within Zoom.

• Architecting scalable systems leveraging large language models (LLM) and Agentic AI frameworks for production environments.

• Leading cross-functional technical initiatives to ensure successful integration of Agentic AI solutions into Zoom's ecosystem, balancing innovation with practical implementation requirements.

• Providing technical mentorship and architectural guidance to development teams and junior architects.

What we’re looking for

• Possess a Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Cognitive Science, or a related field

• Have 10+ years of experience in machine learning architectures, neural network design, reinforcement learning systems, cognitive frameworks, and multi-modal AI integration across speech, vision, and language understanding

• Have proficiency in AI-focused programming languages (Python, C++, Java) with proven experience architecting solutions using modern AI frameworks and libraries (PyTorch, TensorFlow, Hugging Face, LangChain)

• Exhibit exceptional system design capabilities for complex AI problems, including the ability to architect scalable agent-based systems that balance technical constraints with business requirements

• Showcase technical leadership and communication skills with experience translating AI concepts across technical and non-technical stakeholders and guiding cross-functional teams through AI implementation challenges

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.