Principal Technical Writer (REST APIs)

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

HOSPITALITY SOLUTIONS:

Serving more than 30,000 hotel properties around the world, Hospitality Solutions is rapidly expanding both its product and geographic footprint. Hospitality Solutions has a comprehensive suite of best-in-class products that empower hotels and hotel chains to better market and sell their products, as well as manage the guest experience.

The Hospitality Solutions team is relentlessly passionate about helping our customers and our people succeed, and we are continually looking for forward-thinking, creative people who value the same. Our ideal candidate is a hard worker, willing to roll up his or her sleeves and eagerly take ownership of results. He or she is obsessive about accountability & execution and is committed to serving the needs of our hospitality customers around the globe.

If this sounds like you, we welcome the opportunity to get to know you better.

The Principal Technical Writer (REST APIs) is responsible for planning, developing and maintaining REST API specification documentation in multiple formats including guides, tutorials and web-based developer portal systems. Creates clear, concise, user-oriented REST API documentation. Researches, writes, proofreads and edits end-user focused REST API documentation utilizing screen shots and illustrations using graphic tools where needed. Assists in the development of REST API documentation strategy, standards and optimization of tools.
 

Qualified candidates are highly self-motivated, solution-minded, and can work with minimal guidance and supervision to:

• Assume responsibility for multiple highly complex REST API documentation projects requiring innovative, original solutions adhering to current REST API documentation business trends
• Receive assignments in the form of objectives and determine how to use or improve existing methods/tools to meet schedules and goals
• Recommend improvements to REST API documentation standards
• Optimize processes and operational policies for improving documentation solutions, keeping in mind technical applications like Cloud hosting, safeguarding security and publishing ad hoc updates
• Act as an advisor to others to meet schedules and/or resolve technical problems
• Provide functional mentorship and competency-based guidance to teams
• Mentor others on specific functional nuances and cross-functional impact
• Serve as the customer advocate; proactively identify and execute customer solutions and liaise with other departments when necessary

Job Requirements

Required

• Bachelor's degree in a related field or equivalent and 2 - 4 years REST API documentation experience.
• Strong organizational, planning and time management skills; ability to prioritize and manage competing high-priority projects
• Experience in designing, developing, delivering customer-centric API documentation processes and/or strategy
• Proficient with CMS and technical content authoring software like Drupal, Madcap Flare, Adobe Robohelp, etc.
• Experience in evaluating and improving the technical aspects of developing and hosting technical documentation
• Able to work directly with stakeholders and capable of resolving related challenges in a professional manner
• Excellent oral and written communication and presentation skills
• Ability to work across different time zones & cultures

 Preferred

• Hospitality SAAS industry and hotel or retailing experience
• Previous exposure to GraphQL APIs

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at recruiting@careers.sabre.com.

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW