Product Development Manager

Founded in 2000, Plaza Home Mortgage, Inc. is a privately owned, full-service national lender, offering Wholesale, Correspondent, Renovation and Reverse residential mortgages. Headquartered in San Diego, California, Plaza employs a network of sales associates to serve its clients nationwide.
Plaza is dedicated to building quality, long-term relationships with its mortgage broker and correspondent clients by offering comprehensive programs and exceptional customer experience.

The Product Development Manager will work with all business areas to facilitate and coordinate the implementation of new loan programs and products. They will ensure all business area needs, including system’s needs are met at time of program/product rollout. Additionally, the Product Development Manager will maintain loan program guidelines and support investor and agency relationships, including liaison responsibilities with Fannie Mae, Freddie Mac, Mortgage Insurance Companies, and other Secondary Market functions.

Responsibilities and Duties:

• Researching: Analyzing industry trends and business needs and identifying product opportunities
• Collaborating: Working with a project manager and various business units to define product features and scope
• Designing: Developing program requirements and product features and documenting program requirements
• Evaluating: Reviewing product performance, pricing, and competitive comparisons
• Presenting: Sharing findings with senior management
• Work with business area leaders to determine new product impact to each area
• Work with business area leaders to identify specific tasks and any system requirements needed to roll out each new product
• Work with a shared-resource project manager to establish product rollout timelines based on business area needs and system enhancement requirements
• Maintain and foster relationships with Mortgage Insurance (MI) providers to support product development, guideline alignment, and operational efficiency
• Serve as a primary operational liaison with Government Sponsored Enterprises (GSEs), including Fannie Mae and Freddie Mac, monitoring guideline updates, policy changes, and program initiatives
• Coordinate internal communication and implementation of GSE Selling Guide updates, announcements, and eligibility changes across impacted business units
• Manage and coordinate activities related to Fannie Mae Mortgage Origination Risk Assessment (MORA) audits, including preparation, documentation collection, cross-functional coordination, response tracking, and remediation follow-up
• Support organizational readiness and ongoing compliance with Freddie Mac Seller/Servicer Capability Requirements, coordinating periodic reviews, documentation maintenance, and internal stakeholder alignment
• Support agency oversight, operational governance, and risk management initiatives associated with maintaining GSE seller/servicer eligibility and approvals
• Partner with Secondary Marketing, Capital Markets, Credit Policy, Compliance, Risk, and Operations teams to ensure agency program compliance and consistent product execution
• Facilitate resolution of findings, action items, and operational enhancements resulting from agency reviews, audits, or assessments
• Participate in periodic agency and MI performance discussions and operational reviews to support continuous improvement initiatives
• Other duties as assigned

Qualifications:

• Ability to assess, prioritize, and address competing product development requests
• Ability to develop and cultivate working relationships with internal and external business-to-business customers
• Experience with 1–4 unit residential mortgage lending programs and underwriting requirements including Fannie Mae and Freddie Mac guidelines
• Strong analytical skills required
• Technical writing skills required
• 3+ years’ experience as a mortgage product manager or related position
• Proficiency with computer systems including MS Office (Word, Excel, and Outlook)
• High school diploma or GED equivalent required, Bachelor’s degree in business, economics, or a related field preferred

Work Environment: This is a remote position

Compensation and Benefits:

Estimated Rate of Pay:

$31.73 - $38.46
This position is full-time; non-exempt.

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

In addition, Plaza offers a competitive benefits package; including medical/dental/vision, paid time off and holidays, 401(k), life and pet insurance. Plaza also offers additional benefits such as an employee friends and family loan and an employee assistance program that includes a variety of discounted services.

Plaza is an EEOC employer and follows all federal, state, and local laws relating to fair employment.

Plaza Home Mortgage, Inc. is committed to preventing, stopping and remedying all forms of discrimination that occur in its workplace. Managers are accountable for keeping Plaza's workplace free from discrimination and ensuring that Plaza provides equal employment opportunity for all in the workforce and for those seeking to become members of Plaza's workforce.
Plaza's employees are protected by laws designed to protect employees from discrimination on the bases of race, religion, color, sex, pregnancy, gender identity, sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Plaza's employees are also protected against retaliation if they engage in a protected activity, whistleblowing, or the exercise of any appeal or grievance right provided by law.
This information is provided by Plaza Home Mortgage, Inc. as a courtesy to its mortgage professional clients and the public and is meant for instructional purposes only. None of the information provided is intended to be legal advice in any context. Plaza does not guarantee, warrant, ensure or promise that information provided is accurate. Terms and conditions of programs and guidelines are subject to change at any time without notice. Any unauthorized use or distribution of this information is strictly prohibited. This is not a commitment to lend. ® 2024 Plaza Home Mortgage, Inc. Plaza Home Mortgage and the Plaza Home Mortgage logo are registered trademarks of Plaza Home Mortgage, Inc. All other trademarks are the property of their respective owners. All rights reserved. Plaza Home Mortgage, Inc. is an Equal Housing Lender. Plaza NMLS 2113
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