Product Manager Intern, AI Services & Agentic Search

What you can expect

Join Zoom's Office of the CTO for a transformative summer internship where you'll shape the future of AI-powered collaboration. You'll work at the intersection of AI Services and Agentic Search, contributing to product decisions that define how Zoom's core AI capabilities are built, delivered, and scaled to millions of users worldwide. This is a hands-on role where your work will directly influence roadmap priorities, platform architecture decisions, and the user experience of ZoomMate and Zoom AI Companion. You'll collaborate with senior leaders, ship real features, and gain deep exposure to production-scale AI systems, all while developing the strategic thinking and execution skills that define world-class product managers.

About the Team

You'll join Zoom's Office of the CTO, the team responsible for defining and building the foundational AI platform that powers Zoom's entire product portfolio. We work on cutting-edge challenges at the intersection of large language models, semantic search, knowledge retrieval, and enterprise-grade AI infrastructure. Our team operates in a fast-paced, highly collaborative environment where product managers, engineers, data scientists, and design partners work together to bring transformative AI experiences to life. This is an exceptional opportunity to gain hands-on experience in AI product management, work alongside senior technical leaders, and contribute to products used by hundreds of millions of people.

Responsibilities

• Shape AI Services strategy by working with engineering and platform teams to define how foundational AI capabilities (LLMs, speech, translation, summarization, and safety) are packaged, governed, and exposed across Zoom's product surface
• Drive Agentic Search initiatives by contributing to the roadmap for retrieval-augmented generation (RAG) pipelines, semantic search, and knowledge retrieval features that power ZoomMate and Zoom AI Companion
• Conduct competitive and market research on the AI services and agentic search landscape — covering LLM orchestration, vector search, tool-use, and enterprise knowledge retrieval — and synthesize findings into actionable recommendations
• Collaborate cross-functionally with engineering, design, data science, legal/privacy, and go-to-market teams to move features from concept to launch
• Develop and track product metrics by defining success criteria, instrumenting KPIs, and analyzing usage and cost data to inform prioritization
• Create product artifacts including PRDs, user stories, roadmap slides, and executive-ready presentations
• Participate in sprint planning, standups, and design reviews as a full member of the product team

What we're looking for

• Currently pursuing a Bachelor's, Master's, or equivalent degree in Computer Science, Engineering, Information Systems, Business, or related field (graduating in 2027 or later)
• Demonstrate strong analytical and structured thinking skills with the ability to break down ambiguous problems into actionable workstreams
• Communicate complex technical concepts clearly and concisely to diverse audiences through excellent written and verbal skills
• Show genuine curiosity about AI infrastructure, large language models, and intelligent search systems
• Work independently and manage multiple workstreams effectively in a fast-paced, dynamic environment
• Bring prior PM internship or product-adjacent experience such as engineering, UX research, data analysis, or strategy consulting (preferred)
• Apply familiarity with LLMs, RAG architectures, vector databases, or semantic search systems (preferred)
• Leverage experience with AI platform or API-based product development, such as OpenAI, Anthropic, or Azure AI (preferred)
• Draw on exposure to enterprise SaaS, developer platforms, or AI/ML infrastructure (preferred)
• Use experience with product analytics tools such as Amplitude, Mixpanel, or SQL (preferred)

Ways of Working

This internship is based in Seattle, WA. The internship runs for 12 weeks during Summer 2026.

Benefits

• Receive direct mentorship from senior PMs and engineering leaders in Zoom's Office of the CTO
• Own a meaningful project with real user impact that ships to production
• Gain exposure to frontier AI services and production-scale search and retrieval systems
• Build your network across Zoom's AI, engineering, and go-to-market teams
• Earn competitive compensation and receive comprehensive intern benefits

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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