Own end-to-end client support, troubleshoot production issues, monitor cloud environments, respond to incidents, automate operational tasks, and lead postmortems. Develop and execute manual and automated QA tests, maintain regression suites, integrate testing into CI/CD, and validate AI-powered features. Build documentation, collaborate with engineering and product teams, and improve reliability for regulated-industry clients.
Working Hours: Tuesday - Saturday, 3:30 AM – 11:30 AM IST (Monday - Friday, 6pm ET to 2am ET), on call weekend rotation (once a month)
While this is a remote role, it is required that you be located in India.
While this is a remote role, it is required that you be located in India.
As a Product Support Engineer at BSC Analytics, you'll be the front line for our clients and the backbone of our product's reliability. You'll own support from first ticket to root cause, keep production healthy with an SRE mindset, and roll up your sleeves on QA so what we ship actually works. You'll work closely with our product and engineering teams, put AI to work in how we support and test, and grow your reputation as the go-to expert on our product — all within a flexible, remote-first culture that values deep expertise, autonomy, and continuous learning.
Key Responsibilities
Client Support
- Own client-reported issues end to end: triage, troubleshoot, resolve, and close the loop
- Serve as a trusted technical point of contact for clients, translating complex problems into clear answers
- Dig into logs, metrics, APIs, and data to find root cause, not just the workaround
- Escalate and partner with engineering on product defects, with clean repro steps and context
- Build and maintain runbooks, knowledge base articles, and support documentation
Site Reliability
- Monitor production health and respond to incidents across cloud environments (AWS/Azure)
- Implement proactive monitoring and alerting that catches issues before clients do
- Lead and contribute to blameless postmortems, and drive fixes to completion
- Automate repetitive support and operational tasks — if you've done it twice, script it
- Support secure, compliant, and resilient operations for clients in highly regulated industries
Quality Assurance
- Partner with product and engineering to test new features and releases before they ship
- Write and execute test plans, test cases, and regression suites
- Build and maintain automated tests and integrate them into CI/CD pipelines
- Turn real client issues into test coverage so the same bug never ships twice
AI
- Use AI tools to speed up triage, troubleshooting, test generation, and documentation
- Help test and validate AI-powered product features, including output quality and edge cases
- Bring ideas for where AI can make our support and QA processes smarter
Skills Knowledge & Expertise
Required Qualifications
- 4+ years in technical product support, support engineering, or SRE roles
- 2+ years of hands-on QA experience, including manual and automated testing
- Hands-on experience with AWS and/or Azure
- Strong troubleshooting skills across logs, APIs, databases, and distributed systems
- Working knowledge of SQL and at least one scripting language – Python, Bash, or PowerShell experience preferred
- Experience with monitoring and observability tools – CloudWatch and Azure Monitor preferred
- Experience with test automation frameworks – Playwright experience preferred
- Familiarity with CI/CD pipelines and incident management practices
- Excellent communication skills, with the ability to explain technical issues to non-technical clients
- Strong multi-tasker, self-starter, and proactive team player
- Experience using or supporting AI/LLM-powered products, including testing AI outputs
- Highly regulated industry experience (e.g. finance, healthcare)
- Experience in consulting or client-facing delivery roles
- Kubernetes and Terraform experience
- Cloud certifications (AWS, Azure)
- Agile experience
About
As the leader in advanced data analytics for highly regulated enterprises, BSC Analytics provides technical strategy and teams of exclusively senior talent to confront the toughest data challenges.
Similar Jobs
11 Minutes Ago
Easy Apply
Easy Apply
Cloud • Information Technology • Security • Software • Cybersecurity
Leads global customer advocacy through AI-powered innovation, strategic customer content, and third-party validation. Drives adoption and optimization of AI solutions, measures productivity and business impact, develops customer success stories for integrated campaigns, manages Gartner Peer Insights review programs, and supports analyst engagement and customer references. The role requires cross-functional collaboration across Sales, Marketing, and Customer Success, along with scalable processes, analytics, and operational execution.
Top Skills:
Ai ToolsCustomer Story AgentGartner Peer InsightsUpland Ro
Artificial Intelligence • Software
A 12-week unpaid fellowship providing hands-on training in Palantir Foundry and AIP. Participants attend live virtual instruction, complete technical projects, engage with Palantir engineers and leadership, and earn a professional certification. The program seeks builders with technical experience in software, data, automation, process improvement, prototyping, or related fields. Exceptional performers may interview for roles at Palantir or partner companies.
Top Skills:
Artificial IntelligenceAutomationCC#/.NetC++Data ScienceEdge AiExcelGoJavaJavaScriptJuliaMatlabPalantir AipPalantir FoundryPythonRRustSensor NetworksSimulinkSQLTypescriptVBA
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software • Defense Technology
Administers and optimizes Shield AI’s talent acquisition and people technology ecosystem, including Ashby ATS/CRM and related HR platforms. Owns configuration, integrations, permissions, data governance, reporting, vendor management, release management, UAT, and compliance controls. Partners with People Technology and cross-functional stakeholders on technology roadmaps and system design. Initially an individual contributor, the role is expected to grow into a player-coach position leading a TA and PX systems team.
Top Skills:
AshbyCartaCompaLatticeMicrosoft 365PaveSsoTrayUkgWorkatoWorkdayZapier
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
