Provide post-sales technical support for Cato’s cloud networking and security platform. Own customer issues through resolution, troubleshoot complex production problems, mentor support engineers, create knowledge articles, and collaborate with engineering, customer success, professional services, and product management. Serve as a trusted customer advisor by understanding business needs, monitoring customer status, identifying risks and growth opportunities, and helping expand global support services.
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
We are looking for a customer-focused and intelligent Product Support T2 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.
This REMOTE position is open to candidates based in the United States.
Responsibilities:
- Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues.
- Mentoring support engineers across the Cato Support Organization.
- Contribute to the ever-expanding Knowledge articles on an on-going bases
- Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues.
- Be a focal point for the customer’s need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato’s solution.
- Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutions
- Track & monitor customer status and identify both areas of concern and growth opportunities
- Be a part of building, improving and expanding Cato’s Global Support Services
- Ensuring keep Cato values are kept by keeping a positive and “can-do” attitude.
Requirements:
- Experienced Support Engineer background from web/network/information - Security companies - Required
- Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - Required
- Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required
- Experience working with a Cloud, SaaS technology provider
- Familiarity with VPNs, IPSec, security protocols and standards
- Excellent oral and written communication skills with a passion for working with customers
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
- Ability to work effectively and thrive in a fast paced environment
- Ability to work with a globally dispersed, cross cultural team
Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
#LI-GG1
Similar Jobs
Machine Learning • Payments • Security • Software • Financial Services
Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.
Top Skills:
Call Center TechnologiesHardware InfrastructureItsmNetworkingServicenow
Fintech • Payments • Software • Financial Services
Own the full sales cycle for mid-market commerce merchants across Cash App Pay and Afterpay, from prospecting and discovery through negotiation, contracting, launch, and handoff. Build pipeline, develop account plans and business cases, negotiate commercial terms, coordinate cross-functional deal teams, maintain Salesforce forecasts, deliver revenue targets, and provide market feedback. The role requires strong B2B sales, executive relationship-building, commercial judgment, technical fluency, and willingness to travel.
Top Skills:
AfterpayCash App PaySalesforce
Fintech • Payments • Software • Financial Services
Own the full enterprise sales cycle for Block’s commerce and payments portfolio, from prospecting and account strategy through negotiation, launch, and expansion. Build executive relationships with global brands, develop commercial strategies, negotiate complex agreements, coordinate cross-functional teams, and deliver revenue targets. The role requires expertise in enterprise selling, payments or digital commerce, financial analysis, pipeline management, and strategic partnership development.
Top Skills:
AfterpayCash AppCash App Pay
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
