Own customer technical issues through resolution, troubleshoot complex networking and security problems, mentor support engineers, create knowledge articles, and advocate for customers across Engineering, Product, Customer Success, and Professional Services. Serve as a trusted technical advisor, support designated customer programs, monitor customer status, identify risks and opportunities, and help improve global support services.
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
We are looking for a customer-focused and intelligent Product Support T3 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.
This REMOTE position is open to candidates based in the United States.
Responsibilities:
- Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues.
- Mentoring support engineers across the Cato Support Organization.
- Contribute to the ever-expanding Knowledge articles on an on-going bases
- Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues.
- Be a focal point for the customer’s need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato’s solution.
- Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutions
- Track & monitor customer status and identify both areas of concern and growth opportunities
- Be a part of building, improving and expanding Cato’s Global Support Services
- Ensuring keep Cato values are kept by keeping a positive and “can-do” attitude.
Requirements:
- Experienced Support Engineer background from web/network/information - Security companies - Required
- Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - Required
- Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required
- Experience working with a Cloud, SaaS technology provider
- Familiarity with VPNs, IPSec, security protocols and standards
- Excellent oral and written communication skills with a passion for working with customers
- Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
- Ability to work effectively and thrive in a fast paced environment
- Ability to work with a globally dispersed, cross cultural team
Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
#LI-GG1
Similar Jobs
Cloud • Fintech • Food • Information Technology • Software • Hospitality
Lead Salesforce Developer responsible for designing, developing, and maintaining enterprise Salesforce solutions using Apex, LWC, Salesforce CPQ, integrations, and event-driven architecture. Leads technical architecture, code reviews, deployments, troubleshooting, project estimation, and risk management. Mentors developers and partners with architects and leadership to deliver scalable solutions within Agile and CI/CD environments.
Top Skills:
AgileApexCi/CdCongaCopadoDebug LogsDeveloper ConsoleDocusignGitJIRALightning Web Components (Lwc)RestSalesforceSalesforce BillingSalesforce CpqSalesforce Platform EventsScrumSdlcServicenowSoapWorkbenchZuora
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate coverages, and convert prospects into policyholders. The role includes paid training and Property and Casualty licensing, customer communication, sales closing, and brand representation. Employees must work four weekdays and one weekend day, initially follow assigned evening shifts, and maintain a professional home workspace with reliable wired high-speed internet.
Top Skills:
Cable InternetDslFiber InternetPcWired High-Speed Internet
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Own the end-to-end financial planning and forecasting function, including ARR forecasting, annual operating plans, expense and headcount modeling, scenario analysis, and monthly reforecasting. Deliver budget-to-actual variance analysis, business-driver insights, board reporting, and financial narratives. Partner with business leaders, Accounting, and the Controller while improving forecasting accuracy, reporting workflows, and process efficiency.
Top Skills:
ClaudeExcelNetSuiteSaaSSQL
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
