The Service Management Specialist will enhance service management practices, automate metrics, manage service contracts, and collaborate across teams for improved metrics and documentation.
1. General Information
- Job Title: Service Management Specialist
- Type: Contract
- Level: Mid-Level
- Location: Remote (must be able to accommodate meetings in PST)
- Workplace: Remote
- Duration: ASAP to June 30th, 2024, with a chance for extension
2. About the Job
- How would you contribute to the improvement of service management practices within our organization?
- How comfortable are you with working remotely and accommodating meetings in various time zones?
- Are you experienced in automating metrics and improving service management practices?
- Do you have expertise in creating decks for monthly business reviews?
- How do you plan to network and collaborate with various stakeholders, including service owners and leadership teams? Do such questions intrigue you?
3. Summary of the Opportunity
- Client Overview: We are hiring for a leading technology organization focused on service management and reporting governance.
- Role Summary: As a Service Management Specialist, your primary objective will be to drive ongoing service management programs, define service metrics, automate metrics, and improve service management practices.
4. Key Responsibilities
- Facilitate monthly service MBRs and assist service owners in reporting metrics and service health
- Collaborate with various teams to create documentation, maintain project timelines, and deep dive into service metrics
- Work with other teams to automate dashboards, improve metrics, and enhance service maturity
- Create decks for the Monthly Business Review (MBR)
- Ensure service contracts, objectives, and metrics align with business needs and objectives
5. Skills and Qualifications
- MUST-Have Skills and Qualifications:
- Minimum 7+ years of experience in service management
- Strong knowledge and experience with SLAs and KPIs
- ITIL certification, preferably ITIL 3 or 4
- Basic understanding of OKR
- Preferred Skills and Qualifications:
- Experience in cross-team collaboration
- Large-scale project management skills
- Ownership of service lifecycle
6. Exciting Opportunity
- This role presents an exciting opportunity to make a significant impact and contribute to the improvement of service management practices within a leading technology organization.
- Competitive Compensation: Competitive hourly rate offered.
- Application Process: To apply for this role, please send your resume highlighting your relevant experience and qualifications to **[email protected]**. Please ensure that your application provides accurate information.
- About This Posting: This job description provides a general overview of the responsibilities and qualifications for the position. The actual duties, responsibilities, and qualifications may vary based on assignment.
- Equal Employment Opportunity: We are committed to diversity and inclusion, have a non-discrimination policy, encourage diverse candidates to apply, and provide accessibility and accommodation.
Don't miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today!
Similar Jobs
Agency • Professional Services • Consulting • Financial Services
The Non-IT Program Manager will lead continuous planning for a 500-person organization, ensuring alignment with strategic objectives, facilitating communication between teams, and implementing process improvements.
Top Skills:
AsanaAzure DevopsJIRAMicrosoft ProjectPlannerPower BITableau
Agency • Professional Services • Consulting • Financial Services
As a Mid-Level Program Manager, you'll manage planning for business requests from an engineering perspective, support sales and marketing, and drive project execution.
Top Skills:
ExcelPower BISQL
Agency • Professional Services • Consulting • Financial Services
As a Technical Instructional Designer, you will create e-learning content, assess training needs, collaborate with experts, and maintain updated knowledge of technology trends.
Top Skills:
Adobe Creative SuiteArticulate RiseArticulate Storyline
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
