The Integrations Support Specialist provides technical support to Microsoft employees, diagnoses troubleshooting issues, and enhances user experience on the Microsoft Learn platform.
1. General
- Job Title: Integrations Support Specialist
- Type: Contract
- Level: Mid-Level
- Location: Remote
- Workplace: Remote
- Duration: ASAP to [End Date], with a chance for extension.
2. About the job
- How would you ensure efficient troubleshooting and issue resolution for internal Microsoft employees?
- How do you believe your technical support experience can contribute to the growth of the Microsoft Learn platform?
- Can you describe a situation where you effectively communicated technical information to non-technical users?
- Are you experienced in using Azure DevOps for ticketing system support?
- How do you stay organized and meet deadlines in a fast-paced environment?Do such questions intrigue you?
3. Summary of the opportunity
- Client Overview: We are hiring for a leading technology company, Microsoft.
- Role Summary: The Integrations Support Specialist plays a crucial role in providing tiered support to internal Microsoft employees. They will address technical inquiries, maintain documentation, and enhance troubleshooting efficiency to provide exceptional support and contribute to the growth of the Microsoft Learn platform.
4. What are the key responsibilities?
- Serve as the initial contact point for internal Microsoft employees seeking technical assistance with their integrations to Microsoft Learn.
- Respond to support requests via phone, email, and Teams chat in a timely and professional manner.
- Gather relevant information to accurately diagnose and troubleshoot integration issues.
- Utilize self-service materials to guide employees through solutions on Microsoft Learn.
- Escalate complex or unresolved issues to Tier 2 support with detailed information and solutions provided.
5. What experience are we looking for to drive success?
- MUST-Have Skills and Qualifications:
- Minimum 2 years of experience with Azure DevOps.
- Minimum 4 years of experience with API request tools, such as cURL or Postman2.
- Minimum 4 years of experience in technical support.
- Preferred Skills and Qualifications:
- Experience working with large language models, including concepts like GPT models and transformer architecture.
- Proficiency in writing queries using Keyword Query Language (KQL) or FAST Query Language.
- Programming skills in a language supporting HTTP requests, such as JavaScript.
- Familiarity with handling JSON-encoded responses returned by APIs.
6. So calling all top performers
- Exciting Opportunity: This role presents an exciting opportunity to contribute to impactful projects and initiatives while honing your skills in technical support and program management within a dynamic corporate environment.
- Competitive Compensation: Competitive hourly rate offered.
- Application Process: To apply for this role, please apply online or email your resume, highlighting your relevant experience and qualifications. Please ensure that your application provides accurate information.
- About this posting: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment.
- Equal Employment Opportunity: We are committed to diversity and inclusion, have a non-discrimination policy, encourage diverse candidates to apply, and provide accessibility and accommodation.
In conclusion: Don't miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today! Please feel free to drop in your resume at [email protected]
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