Oversee and coordinate transactional email projects, ensuring compliance and optimizing customer experiences. Manage communications and execution within a global team.
1. General:
- Job Title: Transactional Email Program Manager
- Type: Contract
- Level: Mid-Level
- Location: Remote with the ability to accommodate meetings in PST time zone
- Workplace: Remote
- Duration: ASAP to June 30th, 2024, with strong potential for extension.
2. About the job:
- How would you ensure seamless communication and project execution in a global team?
- How do you prioritize and balance multiple priorities and deadlines in a fast-paced environment?
- How do you ensure compliance with market level consumer protection laws in email communications?
- How do you optimize transactional email content to create the best customer experience?
- How do you evaluate and address email-related issues to optimize performance?
Do such questions intrigue you?
3. Summary of the opportunity:
- Client Overview: Microsoft Store's vision is to help customers discover everything that's possible with Microsoft by connecting them digitally with the products and services offered.
- Role Summary: As a Transactional Email Program Manager, you will be responsible for overseeing and coordinating transactional email projects, ensuring compliance, and improving customer experience through optimized email content.
4. What are the key responsibilities?
- Conduct intake for requests and document technical requirements for transactional email projects
- Collaborate with partners and stakeholders for seamless communication and execution
- Manage execution of one-time email projects
- Identify optimization opportunities and document changes for program evolution
- Address email sign-up issues, ensure compliance, and facilitate clear communication between teams
- Review and optimize transactional email content for clarity and accuracy
- Create comprehensive records of email content, logic, and best practices
- Produce monthly project request status report email
- Proactively identify and address email-related issues
- Write parameter overrides for dynamic email content
- Miscellaneous projects as appropriate
5. What experience are we looking for to drive success?
- MUST-Have Skills and Qualifications:
- 8+ years of general marketing experience
- 8+ years of project management experience
- 5+ years of CRM/email experience
- Strong familiarity with transactional email and CAN-SPAM Act guidelines
- Excellent oral and written communication skills
- Ability to prioritize and balance multiple priorities and deadlines
- Familiarity with email processes in large companies
- Proficiency in Microsoft Office tools
- Familiarity with SQL relational tables
- Basic understanding of HTML, CSS, JSON, and C# (.NET)
- Great attention to detail
- Preferred Skills and Qualifications:
- Experience with Azure Dev Ops for project workflow
6. So calling all top performers
- Exciting Opportunity: This role presents an exciting opportunity to contribute to impactful projects and initiatives while honing your skills in communications and program management within a dynamic corporate environment.
- Competitive Compensation: Competitive hourly rate offered.
- Application Process: To apply for this role, please apply online or email your resume, highlighting your relevant experience and qualifications. Please ensure that your application provides accurate information.
- About this posting: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment.
- Equal Employment Opportunity: We are committed to diversity and inclusion, have a non-discrimination policy, encourage diverse candidates, and provide accessibility and accommodation.
In conclusion: Don't miss out on this exciting opportunity to join our team and make a meaningful impact! Apply today! Please feel free to drop in your resume at [email protected].
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