The Provider Success Manager educates client organizations on product usage, manages relationships, addresses adoption barriers, and improves operational processes through collaboration with multiple teams.
As a Provider Success Manager at Regard, you will own the education process and provider relationship throughout the contract period for assigned client organizations. You will collaborate closely with the Customer Experience team and will be responsible for scheduling education, shadow, and debrief sessions; building relationships with individual clinicians; identifying and escalating barriers to adoption; and recommending opportunities to improve onboarding, clinician communication, and user feedback processes.
In addition to client-facing responsibilities, this role actively contributes to improving how the Provider Success team operates by identifying inefficiencies, piloting new approaches, and owning or supporting internal process improvement initiatives that scale education quality and clinician adoption.
This role will report to the Director of Provider Success and will work closely with members of the Customer Experience, Sales, Marketing, Product, and Engineering teams to ensure an outstanding experience with Regard.
We are seeking candidates based in a major metropolitan area in the Pacific or Mountain Time Zones and within a one-hour drive of a major airport. Please note that this role requires 75% travel.
About Regard
Our mission is to bring world-class healthcare to everyone. Regard is an AI-powered Proactive Documentation platform that advances how care is delivered by reviewing all patient data in the EHR to recommend diagnoses and surface clinical evidence. Regard drafts a note even before the physician sees the patient, enabling an approach that gets documentation right at the point of care - we call it Proactive Documentation. This improves quality of care, reduces physician burden, and improves hospital finances. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.
Responsibilities:
- The primary responsibility of the Provider Success Manager is to plan, manage, and oversee the entire user education strategy for the client, including ensuring deadlines are met, adjusting education techniques based on need, monitoring trainer progress to ensure training assignments are completed, and reporting progress to client project team and leadership.
- User Acceptance Testing (UAT) phase: Work with client leadership to identify ideal User Acceptance Testers who will first go live on the tool and provide feedback, schedule education/shadow and debrief sessions, complete and post daily recap of each session including observations, issues, feedback and support plan. Monitor utilization and prompt use as needed. Communicate status/resolution of feedback submitted.
- Roll-out/Expansion Phase: Obtain names and schedules of all providers who will be using Regard. Schedule education, shadow, and debrief sessions. Complete and post daily recap of each session including observations, issues, feedback, and support plan. Monitor utilization and prompt use as needed. Communicate status/resolution of feedback submitted. Email product updates as they are released
- Maintenance: Conduct on-site check-in or refresher sessions quarterly for clients with less than 80% adoption and twice per year for clients with greater than 80% adoption. Complete and post on-site recaps. Monitor utilization and prompt use as needed. Quarterly visits to each site, status/resolution of feedback submitted. Email product updates as they are released.
- Operational Innovation: Identify and address gaps or inefficiencies in provider education, onboarding, and adoption workflows. Own or support internal process improvement initiatives that evolve the Provider Success operating model. Partner cross-functionally to test and refine training methods, tools, and feedback loops. Use adoption data and feedback to recommend improvements to training strategy and team processes.
Minimum Qualifications:
- 4+ years of experience in healthcare, software application end user education, or related field
- Demonstrated operational proficiency with either Epic or Cerner EHR platforms
- Experience working with physicians or in a hospital setting
- Able to confidently interface with physicians
- Experience contributing to or leading process improvement initiatives in a fast-growing or evolving organization
- Must be within an hour driving distance from a major airport in the Pacific or Mountain Time Zones and able to travel 75% of the time
Preferred Qualifications:
- Familiarity with adult learners, in-person and virtual training
- Experience as an EHR (Epic or Cerner) Principal or Credentialed Trainer
- Exceptional organizational skills and project management experience
Comp | Perks | Benefits
- Eligible for equity
- 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
- 18 PTO days/yr + 1 week holiday break
- Annual $750 learning & development stipend
- Company-sponsored team retreat + social events
- A sabbatical program
Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.
All candidates must successfully complete a background check as part of the hiring process.
Top Skills
Cerner
Epic
Similar Jobs
Edtech
The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.
Top Skills:
AICrm ToolsSaaS
Artificial Intelligence • Productivity • Software • Automation
Lead and scale Zapier's AI/ML organization by defining strategy, delivering ML products and platforms, coaching teams, enabling product partners, and ensuring safe, reliable, cost-effective model deployment and operations.
Top Skills:
Aws S3Ci/CdDatabricksKafkaLlmopsMlopsPythonTypescript
Healthtech • Other • Social Impact • Software • Telehealth
The Compliance Manager ensures regulatory compliance, manages investigations, provides strategic advisory support, and develops policies in a behavioral health environment.
Top Skills:
CmsEhr PlatformsHipaaOig Compliance GuidanceSalesforceZendesk
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
