Own product quality for a value stream across development and production. Drive continuous improvement, lead cross-functional teams, define and improve quality metrics/processes, solve problems with data, maintain daily quality operations, and support supplier quality activities including international travel.
Overview
SRAM is looking for a Quality Engineer to own product quality for a specific value stream across its full lifecycle, from development through production and beyond. This role is central to driving continuous improvement, ensuring customer satisfaction, and building a culture of quality.
Responsibilities
Qualifications
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
SRAM is looking for a Quality Engineer to own product quality for a specific value stream across its full lifecycle, from development through production and beyond. This role is central to driving continuous improvement, ensuring customer satisfaction, and building a culture of quality.
Responsibilities
- Champion continuous improvement by increasing value-added activities and eliminating waste
- Ensure the value stream consistently meets or exceeds customer expectations
- Assess and define the current state of quality metrics and processes; lead initiatives to improve them
- Develop a deep understanding of the full value stream, including new product development and post-launch operations
- Inspire and lead cross-functional teams to implement meaningful change
- Maintain daily quality operations while driving long-term improvements
- Use data-driven decision-making to solve problems and guide strategy
- Simplify solutions wherever possible without compromising effectiveness
- Maintain a systems-level perspective while addressing detailed issues
Qualifications
- Bachelor's degree in Engineering or a related field
- Minimum 3 years of experience in engineering or manufacturing
- Proficient in using and teaching quality tools to resolve complex product, process, or system issues
- Experience working with Asian-based suppliers preferred
- Hands-on problem solver with strong analytical skills
- Willingness to travel approximately one week every other month, including internationally
- Compensation:
- Our Quality Engineer salary range starts at $75,000 with the potential of up to $120,000 depending upon experience. This position is also eligible for an annual corporate bonus based on company and individual performance
- Benefits:
- Annual corporate bonus eligibility based on company and individual performance
- Medical, dental, and vision insurance
- 401(k) with company match
- Life and long-term disability insurance
- Generous paid time off
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
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Provide technical product support and sales assistance to bicycle riders through phone and email. Manage consumer-direct orders, deliver accurate product information, meet channel KPIs, identify information gaps, and provide feedback on products and website content. The role requires strong customer service, communication, writing, problem-solving, bicycle mechanical knowledge, and the ability to work independently in a virtual team.
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