Provide technical product support and sales assistance to bicycle riders through phone and email. Manage consumer-direct orders, deliver accurate product information, meet channel KPIs, identify information gaps, and provide feedback on products and website content. The role requires strong customer service, communication, writing, problem-solving, bicycle mechanical knowledge, and the ability to work independently in a virtual team.
Overview
SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.
Responsibilities
Qualifications
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
SRAM Life - Inspiring Momentum.
SRAM is looking for a Rider Support Technical Support Representative to provide sales and technical assistance to SRAM riders.
Responsibilities
- Provide technical product support and advice to customers
- Demonstrate working knowledge of SRAM products and help identify information gaps
- Deliver accurate, timely product information to consumers via phone and email, meeting targeted KPIs for both channels
- Support consumer direct order management for specific product lines
- Provide timely, accurate feedback on sram.com and products to supporting teams
Qualifications
- Direct-to-consumer customer service experience
- Strong written and verbal communication skills (English)Strong bicycle mechanical knowledge/aptitude
- Strong virtual team communication skills, professionalism, and problem-solving ability; comfortable working independently as well as part of a team
- Strong professional writing ability and typing speed
- Ability to learn quickly through on-the-job experience, training, and customer interaction
- A passion for helping riders (end consumers)
- Preferred:
- Bilingual in Spanish, Italian, French, German, or Dutch
- Proficiency with Zendesk, Salesforce, Microsoft Word, and ExcelSAP knowledge
- Compensation:
- Starting salary is $22.00 per hour
- Comprehensive benefits package including:
- Annual Bonus
- Medical, dental, and vision insurance
- 401(k) with company match
- Life and disability insurance
- Paid time off
About SRAM
SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.
SRAM Life - Inspiring Momentum.
Similar Jobs at SRAM, LLC
Fitness • Hardware • Mobile • Software • Sports • Transportation • Esports
Own product quality for a value stream across development and production. Drive continuous improvement, lead cross-functional teams, define and improve quality metrics/processes, solve problems with data, maintain daily quality operations, and support supplier quality activities including international travel.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
