Recruitment Relationship Manager

Born from a tradition of journalism and deeply engaged in innovative digital ventures, The Chronicle is powered by an essential mission: to inform, empower, and connect the people and institutions that work to improve society. Today, The Chronicle serves the higher-education community through the industry-leading news and information resource: The Chronicle of Higher Education.
     

Join The Chronicle Team!

The Chronicle of Higher Education is powered by an essential mission: to inform, empower, and connect the people and institutions that work to improve society. Today, The Chronicle serves the higher-education community through its industry-leading news and information resource: The Chronicle of Higher Education.

The Chronicle is seeking a Recruitment Relationship Manager, to join its Career Services team.

The Recruitment Relationship Manager sells digital advertising products to higher education institutions. The associate identifies, targets, and sells to new customers, as well as maintains and increases business from current customers. The position is charged with providing outstanding customer service and maximizing revenue in the assigned territory every quarter. This position reports to the Director, Career Services.

What you’ll do:

• Identify new prospects through territory, customer, and competitive research. Utilize a consultative approach to inform outbound sales activity.

• Build relationships with customers, conduct needs assessments to identify their short and long-term activities and staffing needs. Provide value and service through identifying Chronicle products that meet customer needs.
• Develop and maintain knowledge of all aspects of recruitment advertising in The Chronicle of Higher Education.
• Successfully engage with both academic and administrative decision-makers and staff at universities.
• Sell web packages and ad enhancements to clients with an eye towards maximizing advertising revenue in territory every quarter and maintain all contacts in customer relationship management system.
• Serve as key point of contact for existing clients and expand and/or renew packages as they expire.
• Increase sales of digital enhancements using the assumed sales approach.
• Meet and exceed established monthly sales goals and KPIs.
• Travel to industry conferences or campuses as needed to represent The Chronicle and engage with customers.

• Provide superior customer service via telephone and e-mail correspondence to build revenue and maintain relationships with new and existing customers.
  • Respond to customer needs and requests with a high level of professionalism, enthusiasm and knowledge to ensure complete customer satisfaction.
  • Use customer relationship management system and other programs to support sales activities per established processes and expectations.
  • Maintain high standard of accuracy in all activities and meet required deadlines.
• Perform other duties as assigned.
  • Take ownership of additional duties when requested by management
  • Actively promote a positive work culture, consistently adhere to company policies and lead by example.
  • Mentor and help train new staff.
  • Provide feedback and insights to manager to inform sales and product strategy.
  • Work collaboratively with ad operations, and marketing teams.

Qualifications:

• Bachelors degree and a minimum of three to five years of inside sales experience or consultative phone-selling experience in customer service or relationship-building with customers.
• Prior experience closing completely new business is required.
• Familiarity with a customer relationship management system and experience in deadline driven environment preferred.

• Exceptional customer service skills with a professional and engaging phone manner; articulate, polite and friendly with all internal and external customers.
• Strong grammar and proofreading skills are a must, as is attention to detail.
• Excellent verbal and written communication skills required.
• Strong project and task management skills with the ability to multi-task and manage competing priorities in a deadline driven environment.
• Ability to learn new software programs as required.
• Ability to remain highly motivated and successful handling outbound sales activity – both email and phone cold calls. 
• Ability to travel to industry conferences and campuses as needed to engage with customers on behalf of The Chronicle.
• Articulate and professional presentation style, especially in virtual meetings. 

Work Environment & Physical Demands:

• Ability to perform work indoors in climate-controlled private work area with minimal noise, performing primarily sedentary work with limited physical exertion and lifting of up to 10 lbs.
• Ability to routinely perform work on computer for an average of 4-6 hours per day, when necessary.
• Ability to work extended hours whenever required or requested by management.
• Ability to travel on overnight and extended trips domestically and internationally. Ability to travel by commercial airlines, rental vehicles, and in public transportation. Ability to lodge in public facilities in foreign locations which may or may not have handicapped accommodations.

What’s in it for you? 

• Medical/Dental/Vision Plans
• 24 PTO Days + Company Holidays
• Paternal/Family/Adoption Leave
• 401K with Company Contribution & Profit Sharing
• Tuition Assistance
• And more!

The Chronicle is proud to be an equal opportunity employer, and we are committed to creating a diverse work environment. We encourage members of underrepresented communities to apply.