Reinstatement Clerk (Remote)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Reinstatement Clerk? Globe Life is looking for a Reinstatement Clerk to join the team!

In this role, you will support policy reinstatement initiatives for Liberty National, a Globe Life subsidiary, by reviewing eligibility, processing transactions, and tracking work through completion. You will also provide clerical support for the Customer Retention Department and collaborate with Back Office Clerks, Analysts, and department management. This position is a strong fit for someone who enjoys detailed processing work, navigating multiple systems, and following through to ensure tasks are completed accurately and on time.

This is a remote / work-from-home position.

What You Will Do:

• Use multiple systems to determine reinstatement eligibility and process transactions and agent bonuses.
• Complete assigned processes, track their status, and follow up to confirm transactions are processed successfully.
• Provide management with weekly status reports and communicate task progress and concerns.
• Support reinstatement initiatives and other Customer Retention clerical activities in collaboration with Back Office Clerks, Analysts, and department management.
• Complete ad hoc tasks and other duties assigned by management.
• Follow department policies and procedures in all work activities.

What You Can Bring:

• A high school diploma or equivalent; college education preferred.
• Prior knowledge of life insurance.
• Ability to work independently, meet deadlines, and manage multiple projects and processes simultaneously.
• Strong organizational and time management skills, with close attention to detail.
• Thorough follow-through and consistent adherence to policies and procedures.
• Excellent verbal communication skills and the ability to interact professionally with a diverse group of people.
• Proficiency in Microsoft Office, including Word and Excel; experience with Access is a plus.
• Extensive experience working with mainframe systems.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.

• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off to support a healthy work-life balance.

• Parental leave to help our employees welcome their new additions.

• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for assistance with mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.