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Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.
Top Skills:
ChatContact Center SoftwareDigital WorkflowEmailHardwired EthernetOnline Tools And AppsSms/Text
Artificial Intelligence • Payments • Software • Hospitality
The role involves onboarding new customers, providing live support, handling escalations, and documenting cases in Salesforce while ensuring customer satisfaction and quick resolution of issues.
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The Customer Support Representative handles customer inquiries through various channels, ensuring satisfactory resolutions while promoting Procore's values. Responsibilities include problem-solving, managing inquiries, and collaborating with teams to enhance the customer experience.
Top Skills:
Customer Support Software
We are seeking a Remote Customer Support Representative to assist customers through phone, chat, and email.
Description
- Respond to customer inquiries
- Troubleshoot basic issues
- Provide account support
- Escalate complex concerns
- Maintain accurate records
Qualifications
- 1+ year customer service experience
- Good written and verbal communication
- Strong problem-solving skills
- Basic technical skills
Benefits
- Work from home
- Paid training
- Health and dental insurance
- Paid holidays
- Performance bonuses
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
