Booker DiMaio, LLC
Jobs
Remote - Microsoft 365 / SharePoint Technical Support Specialist - US Citizenship or GC Required
Booker DiMaio, LLC
Remote - Microsoft 365 / SharePoint Technical Support Specialist - US Citizenship or GC Required
Provides help desk and technical support for Microsoft 365 and SharePoint Online users. Monitors platform health, troubleshoots user and service issues, documents incidents and resolutions, handles access and basic configuration tasks, escalates complex problems, and communicates status to technical and non-technical stakeholders. Requires support for federal government programs and eligibility for IRS staff-like access and Moderate Risk background screening.
Client: Internal Revenue Service
Location: Remote
Position Overview
Booker DiMaio is building a technical support team for a newly awarded Internal Revenue Service contract supporting SharePoint Online and Microsoft 365. We are seeking a Microsoft 365 / SharePoint Technical Support Specialist professional to provide responsive technical support, platform monitoring, issue identification, and user assistance. This position will work with the broader technical team to monitor platform health, respond to user issues, escalate technical problems when necessary, and help maintain reliable day-to-day service delivery.
Security / Eligibility Requirements
Required Qualifications
Key Responsibilities
Location: Remote
Position Overview
Booker DiMaio is building a technical support team for a newly awarded Internal Revenue Service contract supporting SharePoint Online and Microsoft 365. We are seeking a Microsoft 365 / SharePoint Technical Support Specialist professional to provide responsive technical support, platform monitoring, issue identification, and user assistance. This position will work with the broader technical team to monitor platform health, respond to user issues, escalate technical problems when necessary, and help maintain reliable day-to-day service delivery.
Security / Eligibility Requirements
- U.S. citizenship or Lawful Permanent Resident status with at least three consecutive years of U.S. residency from the date of legal entry as an LPR.
- Must be eligible to obtain and maintain IRS staff-like access and successfully complete the required Moderate Risk background investigation and security screening process.
- Background investigation and onboarding requirements will be initiated following selection.
- Must successfully complete applicable IRS personnel-security requirements, including fingerprinting, security training, and related screening requirements.
- IRS staff-like access is subject to applicable IRS eligibility and suitability requirements and must be maintained for the duration of the engagement.
Required Qualifications
- Demonstrated professional experience supporting U.S. Federal Government programs or federal government customers.
- Experience providing help desk, technical support, systems support, or platform monitoring.
- Strong troubleshooting and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong attention to detail and follow-through.
- Ability to document issues and work effectively within an established support process.
- Experience supporting Microsoft 365, SharePoint, or related enterprise platforms is preferred.
Key Responsibilities
- Provide help desk and technical support for users of supported platforms and applications.
- Monitor platform and service performance and identify issues requiring attention.
- Troubleshoot user and platform problems and resolve issues within the scope of responsibility.
- Document incidents, requests, resolutions, and recurring issues.
- Escalate complex technical issues to appropriate technical SMEs and development staff.
- Assist with user support, access issues, basic configuration, and operational tasks.
- Communicate clearly with users and technical team members regarding status and resolution.
- Support reliable, responsive day-to-day operation of the technical environment
Similar Jobs
Machine Learning • Payments • Security • Software • Financial Services
Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.
Top Skills:
Call Center TechnologiesHardware InfrastructureItsmNetworkingServicenow
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Leads strategy, roadmap, and execution for Rapid7’s SIEM and threat detection products. Translates customer, market, and competitive insights into prioritized capabilities for data ingestion, detection, search, and reporting. Aligns global engineering, detection science, SOC operations, marketing, sales, and customer success teams while driving delivery excellence, data-backed decisions, and improvements to the MDR customer experience.
Top Skills:
B2B SaasCloud EnvironmentsLog ManagementManaged Detection And Response (Mdr)SIEMSoc PlatformsThreat Detection
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Leads product strategy, roadmap, and execution for Rapid7’s managed detection and response portfolio, Endpoint agent, and SOAR/response capabilities. Aligns SOC Operations, Engineering, Detection Science, Vulnerability Research, Customer Success, Sales, and Marketing teams. Translates customer needs, operational data, market intelligence, and emerging AI and automation opportunities into prioritized improvements that enhance service quality, analyst efficiency, customer outcomes, retention, and growth.
Top Skills:
AIAutomationEdrMdrSIEMSoarXdr
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
