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You’ll love it here! We are hiring immediately for a remote technical support representative, which we call a remote service agent, to join our team of technology experts who install, fix, solve, and enhance technology products via phone and chat for clients across Canada!
Join us at Geek Squad (the technical service organization of Best Buy Canada). We are looking for people just like you, to provide technical support to our clients.
As a remote service agent, you’ll enjoy the flexibility of working from home while supporting our 24/7/365 business. Here’s what you can expect:
- Work up 24 hours per week over a maximum of 5 shifts
- Shifts are up to 8.5 hours, with varying start and end times
- Flexibility as business needs may fluctuate week to week
As a remote technical support representative, you will create an amazing customer experience by:
- Performing product repair, troubleshooting, upgrades, installations, and other services using remote desktop software
- Providing tutorials to clients on the proper use of their products
- Identifying and recommending solutions based on customers’ needs
- Completing training to continuously improve the client experience
What we are looking for:
- 1+ years of help desk or technical call centre experience
- Experience in troubleshooting and/or repairing devices
- Completion of high school diploma or equivalent
- Verbal and written proficiency in English
- Availability to work at least one weekend day (Saturday or Sunday) is required
Contract Duration & Growth Opportunity
This is a contract position with the potential for extension based on performance and business needs. We’re always looking to grow our permanent team with people who bring value, enthusiasm, and great service.
Your home office comes equipped with:
- Computer with monitor, speakers, and anti-virus software (PC must be running Windows 10 or newer, Mac computers must be running macOS Ventura13 or newer)
- Subscription to a high-speed internet connection
- A USB or 3.5mm PC headset
- A webcam for training and meetings
- A door. Home offices are required to be private and quiet and not in your living room.
Why you’ll love it here:
- Remote work environment from anywhere in Canada
- Competitive wages
- Employee discounts on awesome tech from day one
- An enthusiastic, fun, and supportive team culture
- Opportunities to build new skills
About Best Buy
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
Join our amazing team!
We are looking for people just like you.
Base pay range
Pay varies by province.
B.C. hourly pay rate: $18 - $19
P.E.I. hourly pay rate: $16 - $17
Best Buy Seattle, Washington, USA Office
South Lake Union area.
What you need to know about the Seattle Tech Scene
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
