Reverse Logistics Quality Assurance Supply Chain Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*This role requires working on-site five days per week. Remote/Hybrid work is not available for this position. T-Mobile is unable to sponsor a work visa for this position.*
Job Overview
The Quality Assurance Supply Chain Manager at T-Mobile is integral in overseeing OEM (Original Equipment Manufacturer) manufacturing/assembly/repair/refurbishment and ensuring product quality across the lifecycle. This role is pivotal in maintaining compliance with TMO quality standards, developing risk mitigation strategies, and enhancing overall product integrity and customer satisfaction. By leading task forces for issue resolution and managing supplier performance metrics, the manager plays a crucial role in upholding the company's reputation for quality. The position involves conducting ISO (International Organization for Standardization) and QMS (Quality Management System) audits and collaborating with various teams to continuously improve processes and outcomes. With a focus on strong communication and robust interpersonal skills, the Quality Assurance Supply Chain Manager significantly contributes to T-Mobile's operational excellence and strategic goals.

Job Responsibilities:

• Oversees OEM manufacturing/assembly/repair/refurbishment processes to ensure compliance with TMO quality standards
• Conducts ISO and QMS audits to uphold and improve quality standards Leads task forces for issue resolution and manages supplier performance metrics. Develops risk mitigation strategies to enhance product integrity and customer satisfaction
• Leads task forces for issue resolution and manages supplier performance metrics.
• Develops risk mitigation strategies to enhance product integrity and customer satisfaction
• Collaborates, communicates and builds strong relationships with various teams to continuously improve processes and outcomes

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience
  OR advanced degree with 1 year of related work experience
  OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Electrical, Quality Engineering or related field (Preferred)
• 4-7 years Overseeing OEM manufacturing/assembly/repair/refurbishment processes to ensure compliance with quality standards (Preferred)
• 4-7 years Conducting ISO and QMS audits in a supply chain environment (Preferred)
• 4-7 years Developing and implementing risk mitigation strategies in supply chain operations (Preferred)

Knowledge, Skills and Abilities:

• Consumer Electronics (Required)
• Data Analysis (Required)
• Problem Analysis (Required)
• Product Risk Management (Required)
• Quality Management Systems (QMS) (Required)
• Risk Management (Required)
• Strategic Thinking (Required)
• Supplier Quality Management (Required)
• Supplier Relationship Management (Required)

Licenses and Certifications:

• Certified Quality Auditor (CQA) Certification from the American Society for Quality (ASQ) that demonstrates the ability to understand and apply quality audit principles. (Preferred)
• ISO 9001:2015 Lead Auditor: Certification that provides the skills needed to audit a quality management system (QMS) based on ISO 9001:2015. (Preferred)
• Certified Supply Chain Professional (CSCP) Certification from APICS that demonstrates knowledge in supply chain management and the ability to effectively streamline operations. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
The base salary range for this role in Irving, TX is $87,100 - $117,800

Total Target Cash Earnings Opportunity: $86,710 - $156,285

National Base Pay Range: $75,400 - $135,900

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. 

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ369965¶dox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. 
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.