ROI Support Specialist - Remote

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform, including benefits navigation, care management, home care resources, and health information management, Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. AskMD by Sharecare, the company’s free AI health app, helps people describe a symptom, ask a health question, and get evidence-based guidance and a clear next step. AskMD is available in the U.S. on the App Store, Google Play, and the web. To learn more, visit sharecare.com.

Job Summary: 

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.  

Essential Functions:  

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests  

• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information  

• Perform Data Entry & Quality Control measures for fulfillment of medical records requests  

• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests  

• Research and resolve workflow and record issues quickly to minimize delays in turnaround  

• Identify and escalate critical and important issues to management  

Qualifications:  

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service required, 1 year or more preferred  

• Ability to use internal electronic based record workflow systems such as Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.   

• Attention to detail  

• Ability to work in a fast-paced, production-oriented environment  

• High level of reliability, productivity and professionalism   

• Good communication skills, both written and oral  

• The ability to work independently and being productive with little supervision   

Physical Requirements:  

• Ability to sit or stand for long periods of time  

• Physical ability to lift and carry 25 lbs. of materials  

• Manual dexterity and strength sufficient enough to enter information via computer keyboard for long periods of time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items  

• Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor  

• Speaking and hearing ability sufficient to effectively communicate  

• Eye/hand coordination, hearing and visual acuity necessary for day to day tasks  

HIPPA/ Compliance:  

• Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes  

• Comply with all regulations regarding corporate integrity and security obligations  

• Report unethical, fraudulent, or unlawful behavior or activity  

• Maintain current and yearly HIPAA certification  

Information Governance Accountabilities:  

• A high-level understanding of the organization’s information governance program and role-specific accountabilities  

• A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information  

• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided  

• Participation in education as required for corporate compliance and role-specific functions and tasks  

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.