SaaS Account Manager

We are seeking an Account Manager to oversee and grow an assigned client portfolio by providing exceptional service, educating customers, identifying growth opportunities, and ensuring timely renewals. This role focuses on deepening existing customer relationships while also supporting team members as needed.  

Location & Interview Process
We prefer candidates who can work in a hybrid capacity from one of our corporate offices in Holmdel, New Jersey or Fort Lauderdale, Florida. However, we will consider remote candidates located in other U.S. states for the right individual.

As part of our hiring and security protocols, candidates hired into fully remote roles are required to participate in an in-person interview or face-to-face meeting prior to their first day of employment.

Key Accountabilities:

• Collaborate with the Sales and Customer Success teams to communicate CentralReach’s value, vision, and strategy, driving business growth.
• Lead regular business reviews to stay aligned with customers as they scale.
• Partner strategically with clients to understand their goals and align them with our products and services.
• Deliver product demonstrations and presentations tailored to client needs.
• Support account renewals, emphasizing growth and multi-year commitments when necessary.
• Maintain accurate CRM records of customer interactions, successes, and challenges.
• Provide proactive communication and feedback to both customers and internal teams regarding product insights and market trends.
• Engage with the CentralReach Product Council, sharing customer-driven feedback to help shape the product roadmap.

Desired Skills & Experience:

• You have at least 5 years of experience in a SaaS Sales environment as an account manager. 
• Experience as an account manager in a health-tech space is a bonus. 
• Experience using the CentralReach platform is a plus.
• Passion and ability to truly understand a client’s business in order to educate customers on how CentralReach will be meaningful to their business.
• You have an extreme hunger to be successful and help CentralReach sales and customers win. 
• You have thrived in an environment where the only constant is change.
• You embrace aggressive goals and work hard to achieve them.
• You’re naturally curious and invest time and energy into learning more about the sales process, your prospects, and the solutions you’re selling.
• You are able to utilize Sales CRM tools such as SalesForce or like program.
• You have excellent written and verbal communication skills, strong attention to detail, and good follow-through.
• You hustle! All that preparedness doesn’t slow you down.
• You follow a proactive approach to account management to help cultivate success.
• You are not afraid to dive in with discovery questions to better understand the needs of your accounts. 

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