Sales Engineer GSE (NA)

Sales Engineer GSE – North America

Regular Full-Time

Staff, Sales

US Region

Salary Range: $95,845 - $129,155 Annually

Enatel is a global leader in the design and manufacture of advanced power conversion and energy management solutions. As part of the IDEAL Industries family of brands, Enatel supports critical infrastructure across industrial, and energy sectors worldwide.

A dynamic and innovative company, Enatel is known for delivering high-quality, reliable power solutions that meet the evolving needs of customers around the world. Our products play a vital role in keeping essential systems running efficiently and reliably.

At Enatel, we are driven by a commitment to innovation, customer success, and continuous improvement. We pride ourselves on building strong relationships with our customers, employees, and global partners, while fostering a collaborative and high-performing workplace.

The Sales Engineer is a key technical resource supporting the sales team throughout the entire customer lifecycle. This role is responsible for actively supporting customers, managing the technical evaluation stage of the sales process, and providing both pre-sales and post-sales technical expertise. 

The Sales Engineer works closely with Sales, Engineering, and Customer Service teams to design and deliver solutions that meet customer requirements, while acting as a trusted advisor and product expert. 

Responsibilities:

· Support the sales team by responding to technical enquiries and assisting with solution development

· Lead and support technical evaluations during pre-sales activities, including customer discussions and product demonstrations

· Understand customer technical and commercial requirements and translate these into tailored solutions

· Specify and configure solutions using Enatel products and approved third-party components

· Provide post-sales technical support, including troubleshooting and issue resolution

· Deliver installation support, commissioning assistance, technical training, and documentation to customers as required 

· Collaborate with internal teams including Sales, Engineering, Manufacturing, and Quality to ensure successful customer outcomes 

· Support the development and testing of customised or low-volume solutions where required 

· Contribute to product improvement through feedback gathered from customer interactions and field experience

· Assist in managing warranty-related activities, including product returns and root cause analysis 

· Travel within North America (and occasionally internationally) to support customer engagements

· Actively engage in responsibilities and initiatives to ensure a safe work environment

· Comply with and contribute to the continuous improvement of company policies, processes, and procedures

· Contribute to a collaborative and team-oriented workplace.

Qualifications:

· Bachelor’s degree in electronics engineering, engineering, or other relevant technical field (or equivalent experience) 

· Experience in a technical sales, application engineering, or customer-facing engineering role

· Strong technical knowledge in power electronics, telecommunications, or related high-tech environments (experience in GSE industry is an advantage)

· Ability to articulate complex technical concepts to both technical and non-technical audiences 

· Demonstrated problem-solving skills with a proactive and solutions-focused approach

· Strong customer focus with excellent relationship-building skills

· Ability to manage multiple priorities in a fast-paced, self-directed environment

· Strong verbal, written, and presentation skills

· Excellent communication, collaboration, and organisational skills

· Proficiency in Microsoft Office Suite and analytical thinking

· Ability to travel as required to support customers and projects

Travel

Must be comfortable with travel.

Enatel/IDEAL Industries, Inc. is proud to be one of Newsweek’s Global Top 100 Most Loved Workplaces and an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We know that it is our people that truly separate us from the competition. To learn more about us, Home - Enatel and www.idealindustries.com

The expected salary for this position is between $100,000 and $120,000 and is eligible for incentive pay. This range represents a good faith estimate for the position and actual compensation will be based on numerous factors including knowledge, location, skills, training and experience. 

IDEAL employees enjoy a wide range of valuable benefits including medical, dental & vision insurance, education reimbursement and wellness programs. To help meet your retirement needs, we offer a 401k with company match and a cash balance pension plan. IDEAL values rest, personal time and community involvement facilitating these through several paid time off programs including vacation and personal days, volunteer time, holidays and parental leave.